What are the responsibilities and job description for the Senior Patient Care Liaison position at University of California - San Francisco Campus and Health?
TEP-Health Employees
Temporary Employment
87869BR
Job Summary
Employment Duration: 5 months
Reporting to the Director of International Services, the Senior Patient Care Liaison plays a critical role in coordinating and managing complex patient referrals for domestic and international patients. This role delivers highly personalized, concierge-level services to ensure seamless access to UCSF Health's clinical services while supporting departmental goals related to patient satisfaction, access to care, referral growth, and philanthropy.
The Senior Patient Care Liaison works closely with patients, families, clinicians, and internal partners, providing exceptional service in a fast-paced, high-touch healthcare environment. This position may include 24/7 on-call coverage for international patients during their visits.
Key Responsibilities:
- Coordinate complex domestic and international patient referrals across UCSF Health clinical services
- Review medical records and determine appropriate clinical services or physician referrals
- Schedule consultations, second opinions, ancillary services, and inpatient admissions
- Arrange transportation, lodging, and personalized escort services as needed
- Serve as primary liaison for patients and families, addressing escalated clinical, logistical, and financial concerns
- Ensure accurate collection and transmission of medical records, imaging, and reports
- Coordinate with financial teams to develop cost estimates, secure payments, reconcile accounts, and process refunds
- Maintain detailed referral documentation and track patient and program metrics
- Build strong working relationships with clinicians, practice staff, and department leadership
- Act as an ambassador for UCSF Health in all patient and stakeholder interactions
- Support patient satisfaction initiatives, referral growth, and donor stewardship efforts
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description
UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.
Required Qualifications
- EPIC experience
- Strong problem-solving skills with the ability to navigate complex patient and operational needs
- Excellent interpersonal and communication skills with diverse patient populations and stakeholders
- Demonstrated ability to manage sensitive and confidential information with discretion
- Proven ability to work independently, multitask, and perform under pressure
- Strong organizational and time-management skills
- Proficiency with standard word processing and spreadsheet software
- Highly motivated, dependable, and detail-oriented
Preferred Qualifications
- Bachelor's degree in a related field or equivalent experience/training
- Experience working in healthcare, particularly in roles requiring significant judgment and discretion
- Experience in an academic medical center
- Knowledge of concierge or international patient services
- Familiarity with healthcare compliance, patient rights, and regulatory requirements
- Fluency in a second language (Mandarin strongly preferred)
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Organization
TEP
Job Code and Payroll Title
004375 CONCIERGE 4
Job Category
Administrative Support, Support Services, Temporary Employment
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Temporary Employment
Percentage
100%
Location
San Francisco, CA
Campus
Mission Bay (SF)
Work Style
Fully On-Site
Shift
Days
Shift Length
8 Hours
Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.