Patient Access Center (PAC) Coordinator (Per Diem)

The Patient Access Center (PAC) is hiring per diem staff to assist in coverage for all teams: call center representative, referral and authorization coordinator, patient services coordinator (visit prep) and clinic front desk. Please see key responsibilities for full role duties for each post. This position may be assigned to work remotely and at various UCR Health clinic locations. This position may be required to work different shifts, including evenings, weekends, and holidays. The salary range for Patient Access Center (PAC) is $25.38 - $35.97 per hour. However, the expected pay scale for this position is $30.13 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

• degree

  Medical Assistant Diploma.

  Preferred

• experience

  Experience with / knowledge of healthcare insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee for service, county funded coverage, and workers' compensation, sufficient to properly obtain and track authorizations, make patient appointments, make referrals for consultations, diagnostic and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.

  Required

Must possess the ability to multi-task between identifying areas for improving patient relations, ensuring that quality standards are met while providing extensive personalized customer service, and executing patient and operational activities. Must demonstrate customer service skills appropriate to the job. Ability to recognize and handle customer complaints. Ability to accurately handle a high volume of work in a fast-paced environment with compassion, patience and positive attitude. Knowledge of pertinent laws, regulations, and guidelines governing medical records, confidentiality, privacy and provisions to others, including HIPAA. Knowledge of ICD-9/ICD-10, CPT, and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies. Must demonstrate customer / patient service skills appropriate to the job. Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties. Ability to maintain a work pace appropriate to the workload and ability to work well in a constantly changing environment. Strong oral and written communication skills to effectively communicate with patients of varying ages, diagnosis, and multicultural backgrounds. Excellent customer service and strong interpersonal skills. Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)

• Must demonstrate customer service skills appropriate to the job. Ability to recognize and handle customer complaints. Ability to accurately handle a high volume of work in a fast-paced environment with compassion, patience and positive attitude.

  Required

Benefits:

Health Insurance, Sick Leave, Job Training

Salary : $25 - $36