What are the responsibilities and job description for the Sr. Project Manager - Operational Capacity, Ambulatory Operational Excellence position at University of California - Los Angeles Health?
At UCLA Health, our vision is to heal humankind, one patient at a time, by improving health, alleviating suffering and delivering acts of kindness. With over 200 practices across Southern California, UCLA Health Clinics are uniquely positioned to provide care for patients through a comprehensive array of health services delivered where our patients live and work.
As a vital member of the Ambulatory Operational Excellence Team at UCLA Health, the Senior Project Manager will play a pivotal role in fostering a collaborative and dynamic team environment. We are seeking individuals who thrive in team settings and can effectively engage with cross-functional groups to drive the success of enterprise-wide projects.
In this role, you will not only be responsible for the implementation, coordination, and monitoring of various initiatives, but will also actively contribute to the team's collaborative culture. We value individuals who can facilitate seamless communication between functional groups across departments, ensuring a cohesive and cooperative approach to project management. Your ability to build strong relationships, foster teamwork, and encourage open dialogue will be essential in achieving our goals of operational excellence and timely patient care.
The successful candidate will employ critical project management thinking skills and project management methodologies to establish comprehensive project plans, and manage timelines with a keen focus on collaboration. As a collaborative project leader, you will organize and lead project-specific and advisory group meetings, promoting an inclusive environment where diverse perspectives contribute to project success.
Join our team at UCLA Health and be a part of an environment where your project management expertise will make a meaningful impact on healthcare delivery and patient outcomes.
Salary Range: $70,900 - $145,200 Annual
- Bachelor's Degree and/or equivalent combination of education and experience (preferred)
- Minimum 5 years of progressively responsible experience in Healthcare Administration, operations, Project Management or policy analysis within a complex healthcare academic medical center, or equivalent environment.
- Ability to travel between all Health System practice location as assigned
- Demonstrated skills in data analysis and presentation.
- Demonstrated skill (intermediate to advanced level) in the use of personal computers and software programs, including but not limited to Microsoft Office applications, database management, and analysis.
- Organizational skills in priority setting, following through on assigned tasks, and adhering to deadlines.
- Excellent interpersonal skills to effectively interact with and enhance communication and collaboration with staff, colleagues, administrative personnel.
- Ability to function effectively in an interdisciplinary team that includes physicians, nurses, other healthcare personnel and administrative staff.
- Ability to work independently with minimal supervision.
- Ability to define project objectives, project milestones, and overall project strategy in an objectively and measurable fashion.
- Demonstrated ability in diplomacy, discretion, tact and sound judgment, and the ability to maintain confidentiality.
- Ability to resolve conflicts and disagreements between team members or stakeholders while fostering positive relationships.
- Ability to develop, implement, and evaluate methods and systems to improve efficiency.
- Advanced oral communication skills to obtain and convey correct and complete information and concepts to individuals and groups in formal and informal situations
- Strong project management skills with the proven ability to deliver agreed objectives with timeframes, including experience in project outcome reporting utilizing industry standards.
- Experience in leading, facilitating, and implementing new programs and/or projects.
Preferred Operational Capacity-Specific Experience:
- Demonstrated ability to quickly learn complex operational environments, assess current-state workflows, and apply structured project management and performance improvement methods with minimal direction.
- Experience leading and supporting ambulatory clinic operational assessments, including exam room utilization reviews, space assessments, patient flow observations, throughput analysis, and current-state workflow evaluations.
- Experience designing and executing time studies in clinical settings, including defining observation methodology, capturing cycle-time data, analyzing findings, and translating results into operational recommendations.
- Experience conducting upstream data analysis to support project planning, including using historical volume, schedule utilization, provider availability, exam room availability, access metrics, and operational assumptions to develop an on-site assessment strategy.
- Demonstrated ability to develop standardized operational frameworks, repeatable deliverables, SOPs, templates, executive summaries, recommendation trackers, and reporting tools that can be adopted across a project team.
- Ability to serve as a project lead and example-setter for project managers and support staff by establishing clear standards, guiding project execution, reviewing work products, and ensuring consistent delivery across multiple operational capacity initiatives.
- Experience producing executive-facing reports, presentations, and written summaries that clearly communicate operational findings, data insights, recommendations, risks, and next steps to clinic, departmental, and senior leadership audiences.
- Ability to translate complex data and operational findings into plain-language recommendations that stakeholders can understand, act on, and use for decision-making.
University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy.
Salary : $70,900 - $145,200