Senior Manager of Patient Access Services

Patient Access Services

Lead patient access operations for Santa Monica Hospital, including registration, admissions, financial clearance, patient throughput, and revenue cycle accuracy. As the Senior Manager of Patient Access Services, you will oversee daily operations, staff performance, workflow quality, regulatory compliance, and process improvement efforts across hospital access functions. This role leads a large multi-level patient access team and partners with clinical, administrative, Patient Financial Services, and care coordination teams to resolve access issues, reduce denials and delays, and support a high standard of service for patients and families.

In this role, you will:

• Lead day-to-day patient registration, admissions, and financial clearance workflows for hospital patients while supporting efficient patient throughput.
• Provide real-time operational support and decision-making for complex or urgent patient access issues, workflow barriers, and patient flow concerns.
• Serve as an escalation point for patient concerns related to registration, access, or estimates, partnering with Patient Experience as needed.
• Manage staffing coverage, daily assignments, hiring, onboarding, training, performance evaluations, coaching, corrective action, and employee relations support.
• Promote a team-oriented, patient-focused culture aligned with service standards, staff accountability, and professional development.
• Identify process improvement opportunities that reduce registration errors, denials, delays, and operational barriers in patient access workflows.
• Apply knowledge of payer requirements, reimbursement processes, regulatory standards, and HIPAA requirements to support compliance and protect revenue.
• Monitor quality metrics and denial trends, participate in audits and regulatory readiness activities, and use data to guide training, reporting, workflow improvements, budget monitoring, resource planning, and operational decision-making.

Salary Range:

$78,500 to $163,600 annually

Required

• Bachelor's degree in business, healthcare administration, or a related field, or equivalent experience.
• 5 or more years of progressively responsible experience in healthcare operations, including patient access services, admissions, registration, and revenue cycle functions.
• 2 or more years of experience serving in a supervisory capacity within healthcare or patient access operations.
• Demonstrated knowledge of patient access operations, including admissions, registration, and financial clearance.
• Working knowledge of Epic systems, including Admission, Discharge, Transfer and hospital billing applications.
• Knowledge of medical terminology, payer contract requirements, reimbursement processes, and federal and state healthcare regulations, including HIPAA requirements.
• Ability to supervise staff, prioritize workflows, manage competing operational demands, and support staff accountability.
• Strong interpersonal, written, and verbal communication skills to collaborate effectively with patients, families, staff, and multidisciplinary teams.
• Experience using performance metrics, reporting, data-driven decision-making, problem-solving techniques, and quality improvement or process redesign methods to improve operations.

Preferred

• Certified Healthcare Access Manager certification is preferred.
• Healthcare Financial Management Association certification is preferred.
• Lean or Six Sigma training or certification with a process improvement focus is preferred.
• Bilingual proficiency in English and Spanish is preferred.