What are the responsibilities and job description for the Medical Billing Customer Service Representative position at University of California - Los Angeles Health?
Description
Provide key leadership within a world-class health organization. Ensure the delivery of exceptional, compassionate and appropriate patient care. Take your professional expertise to the next level. UCan do all this and more at UCLA Health.
The Billing Customer Service Representative will be responsible for:
- Performing all required duties within the patient accounting system
- Serving as a primary source for Customer Service assistance and ensuring customer satisfaction
- Handling a high volume of incoming customer service calls in a call-center environment
- Having a positive demeanor, good verbal and written communication skills, and professional in all aspects
Salary Range: $27.66 - $36.47 Hourly
Qualifications
We're seeking detail-oriented, self-directed professional with:
- Required two years recent professional medical billing collection experience as well as two years of customer service experience
- Working experience with Medi-Cal, Medicare, HMO, and PPO insurances
- Experience using online payer sites with the ability to check claim status, denials, and eligibility
- Knowledge of MS Word and MS Excel software
- Knowledge of CPT, ICD-10, and HCPC codes
- Must be an effective multi-tasker in order to meet daily production and quality standards
UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers and other ancillary locations throughout metro Los Angeles as well as the David Geffen School of Medicine. Through the efforts of our outstanding people, we have become Los Angeles' trusted provider of exceptional, compassionate patient care. If you're looking to experience greater challenge and fulfillment in your career, you can at UCLA Health.
University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy.