Executive Director, HR Shared Services

The Executive Director oversees the HR Shared Services Organization (HR SSO) which consists of several complex business units that deliver employment-related services (i.e., onboarding, reclassifications, salary changes, etc.) across multiple functional disciplines, providing outstanding customer service, accurate transactions/processing, and enhancing efficient business operations on both the Davis and Sacramento campuses.

The Executive Director of Shared Services is responsible for developing and implementing strategies to increase HR operational efficiency while meeting, or exceeding, service level agreements and delivering an outstanding customer experience for non-faculty employees and leaders, with oversight of operational and transactional functions to support UC Davis, including the academic campus in Davis and the health campus in Sacramento. The incumbent partners with others in HR and across other service channels to identify, process map, migrate and launch efficient workflows, processes, and systems for Shared Services, engaging client stakeholders throughout to ensure alignment with both the UC Davis strategic plan and the UC Davis Health clinical strategic plan. Under the general direction of the Chief Human Resources Officer (CHRO), the incumbent develops and implements strategic and business planning initiatives, policy formulation, program development, and operations management for Shared Services functions. Additionally, the incumbent develops long-term strategies to support business clients across a broad group of functional areas across both the academic campus and the health campus. This is a highly interactive position that requires direct and continuous interaction with all levels of UC Davis administrative leadership, UC Systemwide Human Resources, and the UCPath Center. The Shared Services Executive Director represents HR in organization and systemwide meetings, committees, Advisory and Governance Boards, etc. on matters pertaining to personnel and systems policies and practices. The Shared Services Executive Director embodies and promotes UC Davis’s organizational values and principles of community in all actions and actively seeks to develop programs that bolster inclusive excellence at all levels and which support high-performing teams – this includes providing leadership in this area to service channel stakeholders and clients on inclusive excellence principles and practices.

The Executive Director has significant responsibility for formulating and administering policies and programs, managing significant human, financial, and physical resources, and supporting HR functions with a high degree of autonomy. Through subordinate managers, this role oversees all aspects of the shared service channel, including accountability surrounding performance metrics, stewardship of department budget and other resources, and the development of systems and procedures to promote optimal service delivery and protect organizational assets. This position is ultimately accountable for the development, implementation, evaluation, and continuous improvement of the client interaction framework and processes which foster teamwork and a strong customer service culture.

Apply By Date

July 12, 2006 by 11:59pm PDT; screening and selection can begin any time.

Minimum Qualifications

• Bachelor’s degree or equivalent experience in business administration, human resources, or any related field
• At least five years of experience leading a shared service organization
• Good working knowledge of employment laws and regulations
• Good working knowledge of ERPs and HR management information systems
• Outstanding communication skills (oral and written) with a diversity of situational communication styles and demonstrated high level of political acumen
• Proven track record of success in all aspects of shared services management in a cross-functional setting including but not limited to skilled in developing strategy, applying organizational development principles, problem solving, leading change, and leading business process improvement projects.
• Any equivalent combination thereof the above-referenced education, skills, and experience

Preferred Qualifications

• Master’s degree in business administration, human resources management, or any related field.
• Good working knowledge of California employment laws and regulations
• Good working knowledge of UC systemwide personnel policies and UCPath (PeopleSoft ERP)
• Demonstrated ability to make sound decisions regarding hiring, evaluating, and development of subordinates
• Excellent leadership skills including collaboration, coaching, and developing subordinates; ability to build good working relationships
• In-depth understanding of how to collaboratively set and achieve meaningful goals
• Demonstrated ability to handle extremely difficult or volatile situations / individuals effectively

Key Responsibilities

70% - Provide vision, leadership, planning and management for on-going cost-effective HR Shared Services to meet current and future business demands

30% - Integrates staff to form leading practice shared services team, train and develop staff to operate in shared services model

Department Overview

The Executive Director of HR Shared Services reports to the Chief Human Resources Officer and is a member of the HR Senior Leadership Team. The Executive Director provides leadership and vision to the SSO, consistently implementing industry best practices, improving the customer experience, and aligning the services provided by the SSO with the needs of both the Davis and Sacramento campuses which are comprised of almost 40,000 staff, academic and student employees.

The Executive Director is responsible for providing, and consistently improving, customer satisfaction and operational efficiency within the service channel by consolidating and centralizing back-office services that support the majority of UC Davis employees at both the Davis and Sacramento campuses. The Executive Director is committed to continuously improving efficiency, reducing costs whenever possible, and providing consistent services across the organization by taking advantage of economies of scale, leveraging technology and automation, standardizing processes, and consistently improving service delivery.

The HR-SSO consists of several complex teams representing multiple HR functional disciplines including:

• Customer Service and General Inquiry
• AggieService – System and Service Desk
• Employee Onboarding
• Payroll and General Employment Data
• General Employment - Student
• General Employment - Staff
• Records Management - Digital Employee Personnel Files
• Quality Assurance/Data Integrity

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.