Senior Imprivata Engineer - Client Engineering

Under the direction of the Client Engineering Supervisor, the Senior Imprivata Engineer serves as the enterprise Subject Matter Expert (SME) for identity and access management solutions, with a primary focus on Imprivata Single Sign-On (SSO) and Duo Multi-Factor Authentication (MFA). This role is critical to securing clinical workflows and infrastructure across UCDH.

The incumbent will:
* Lead the implementation, management, and optimization of Imprivata solutions and related authentication technologies.
* Serve as the primary point of contact for all Imprivata-related issues, upgrades, and enhancements. This includes troubleshooting, documentation and incident remediation.
* Oversee Kiosk and Workstation on Wheels (WOW) workflows.
* Support Electronic Prescriptions for Controlled Substances (EPCS) compliance.
* Contribute to Active Directory and Microsoft Intune architecture, migration initiatives, and enterprise projects.
* Support Duo MFA implementation across various platforms and applications.
* Provide advanced-level hardware, software, and network support for UCDH staff and faculty.
* Manage large, complex projects impacting multiple departments, including evaluating and recommending new technologies.
* Implement specialized departmental applications and lead other technical support staff in project execution.

This position requires:
* Full independence and decision-making authority under limited supervision.
* Acting as a liaison between IT Client Services, clinical departments, IT Security, vendors, clinical engineering, research, and education teams.
* Strong collaboration and communication skills to coordinate with diverse stakeholders across the health system

Apply By Date: 1/5/2026 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and / or equivalent experience / training
• 4 years as a Senior Single Sign-On (SSO) Engineer and Subject Matter Expert (SME) for Imprivata in a large enterprise environment (5,000 users).
• 3 years managing Multi-Factor Authentication (MFA) solutions (e.g., Duo, Microsoft MFA) in an enterprise environment with 5,000 users.
• 5 years in an IT Systems Engineering role within a large health care organization (5,000 endpoints).
• Demonstrated experience providing advanced support and expert-level troubleshooting for complex authentication and access management systems.
• Project management experience in a large enterprise environment
• Expert-level experience with Imprivata Single Sign-On (SSO) in an enterprise environment, serving as the primary point of contact (POC) for all Imprivata-related initiatives across the organization.
• Proven ability to design, implement, and optimize Imprivata workflows for clinical and non-clinical environments, including secure kiosk and Workstation on Wheels (WOW) configurations.
• Strong troubleshooting and problem-solving skills specific to Imprivata SSO and related authentication technologies.
• Experience supporting Multi-Factor Authentication (MFA) systems in a large enterprise environment (e.g. Imprivata, Duo, Microsoft MFA, etc.).
• Hands-on experience with Active Directory Users and Computers, including user provisioning and group policy management.
• Advanced experience supporting Windows and/or Macintosh clients in enterprise environments of 5,000 endpoints.
• Working knowledge of hardware, software, and desktop applications for desktops, laptops, thin clients, mobile devices, printers, multifunction devices, scanners, and WOW carts.
• Experience supporting IT systems in organizations with 2,000 users, preferably in healthcare or similarly complex environments.
• Demonstrated ability to lead large-scale deployments and manage projects in complex enterprise environments.
• Must possess strong project management skills, including developing and executing effective project plans.
• Strong ability to develop, forecast, deliver, and manage clear and realistic budget plans.
• Excellent time management and organizational skills to meet deadlines and prioritize competing tasks.
• Ability to motivate and lead cross-functional teams, including staff from other departments working on projects and initiatives.
• Strong communication and stakeholder management skills to align technical solutions with business objectives.
• Technical and analytical skills to effectively comprehend complex technical problems; and the ability to make timely and thoughtful decisions.
• Must possess working knowledge of hardware, software and desktop applications as it relates to desktops, laptops, thin clients, mobile devices, printers, multi-function devices, scanners, Windows-on-Wheels carts (WOW), etc.
• Ability to work independently, set priorities, organize work for self and others, and deliver results under limited supervision.
• Strong ability to understand business objectives and align the team to meet those objectives.
• Strong understanding of healthcare IT environments and compliance requirements (PHI, HIPAA, DEA).

Preferred Qualifications

• 5 years serving as a Senior SSO Engineer and Subject Matter Expert (SME) with deep experience implementing and managing Imprivata solutions in a large healthcare organization (10,000 users).
• 5 years' experience managing Duo Multi-Factor Authentication in a large health care organization with 10,000 users or more.
• Minimum of 3 years' experience managing Multi-Factor Authentication in a large organization with 10,000 users or more.
• 10 years of progressive experience in IT Systems Engineering roles within large health care organizations with 10,000 .
• Proven experience as a technical team lead or technical project lead, including oversight of enterprise-scale deployments and migrations.
• Expert-level experience with Imprivata Single Sign-On (SSO) in an enterprise environment, serving as the primary point of contact (POC) for all Imprivata-related initiatives across the organization.
• Experience supporting Multi-Factor Authentication (MFA) systems in a large enterprise environment (e.g. Imprivata, Duo, Microsoft MFA, etc.).
• Experience managing multiple information technology projects (within the healthcare industry is highly preferred).
• Experience supporting local information technology hardware and software, including mobile devices and wireless networking.
• Ability to work effectively with clinical, administrative, and executive staff, always displaying a courteous and professional attitude.
• Ability to collaborate and effectively participate with others both within and outside of IT.
• Ability to communicate complex technical problems in simple terms to customers and staff members.
• Ability to research, plan, test, document and resolve technical problems Ability to be creative and apply innovative concepts to problem resolution.
• Ability to assimilate new technologies and develop new skills or enhance existing skills by utilizing technical manuals, journals, books, newsgroups, vendor documentation and other written media.
• Demonstrated skills to plan, design, write, edit, maintain, use, and teach complex technical documentation and instructions for technical and non-technical audiences.
• Demonstrated excellent skills to perform, document, and manage problem resolution, escalations, and notification policies and procedures.
• Demonstrated ability to work independently and in a team environment to effectively provide technical support and consulting services to clients via telephone, email, and in-person.
• Ability to diplomatically give and receive directions, information and knowledge to and from other team members, clients, managers, and other University students, staff, faculty and affiliates.
• Demonstrated excellent interpersonal, oral, and written communication skills for interactions with vendors, faculty, staff, students, and affiliates.
• Demonstrated ability to absorb complex technical concepts and effectively translate them into clear, accessible terms for non-technical clients, ensuring their understanding and facilitating learning.
• Ability to support Windows networking and file sharing in multiple domain and Active Directory environments.
• Knowledge of IP networking and DNS, with ability to effectively troubleshoot DNS issues.
• Experience with DHCP, PPP, and Ethernet protocols.
• Ability to support network connectivity in a complex network environment.
• Ability to learn the UC Davis campus network infrastructure, including the overall topology and services, and apply that learning to client support activities.
• Ability to facilitate/manage meetings, including the development of meeting agendas.

Key Responsibilities

• 40% - Single-Sign-On (SSO)
• 20% - Multi-Factor Authentication (MFA)
• 20% - Client Services Support
• 20% - Project Management & Analytics

Department Overview

UC Davis Health (UCDH) Information Technology accomplishes planning and implementation activities to service the Health System's needs for teaching, clinical high-quality patient care, and research. The Client Services support team is responsible for deployment, maintenance, lifecycle management, troubleshooting, and support for client devices (Desktops, Laptops, Virtual Desktop Infrastructure, Mobile Devices, Printers, Multi-Function Devices, Scanners, Carts, etc.) and their connectivity to the network, the applications, and the databases as well as locally installed business productivity applications. The department provides technological leadership and support for the cost-effective use of computers, software, and networking including installation, training, and problem resolution.

POSITION INFORMATION

• Salary or Pay Range: $102,400.00 - $202,400.00
• Salary Frequency: Monthly
• Monthly Pay Range: $8,533.33 - $16,866.67
• Salary Grade: Grade 25
• UC Job Title: SYS ADM 4
• UC Job Code: 000520
• Number of Positions:
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): M-F
• Location: UCDHAS Building (HSP165)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% remote

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must participate in a 24 hour on call rotation

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks