What are the responsibilities and job description for the Per Diem Medical Assistant (9245C) University Health Services 81547 position at University of California Berkeley?
Per Diem Medical Assistant (9245C) University Health Services 81547 About Berkeley
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles , Principles of Community , and Strategic Plan .
At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with up to 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.
Departmental Overview
University Health Services (UHS) serves the campus by providing a comprehensive campus-based health center providing fully accredited primary medical care, counseling and psychological services and innovative health promotion programs for students, faculty and staff. The UHS provides on campus medical and mental health care and coordinates off-campus care through a
network of community specialists and hospitals. Departments serving students include general medical, Speciality and urgent care clinics, counseling and psychological services, laboratory, pharmacy, physical therapy, radiology and health promotion. In addition, the UHS administers a major medical insurance plan, the Student Health Insurance Plan. UHS provides services to students Monday through Friday from 8:00AM to 6:00PM and on weekends.
Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health, and Specialty Clinics. Services are designed to enable students to get the most from their educational experience, minimizing the impact of illness, injury and emotional distress on their academic careers. Medical care and wellness programs for faculty and staff are designed to meet their occupational health needs and minimize lost work time. These visits generate ancillary encounters with the Radiology, Clinical Laboratory, Physical Therapy and Pharmacy departments. The Counseling and Psychological Services department sees an additional 15,000 visits per year.
Responsibilities
Clinic Reception
Greets patients, verifies eligibility, checks that the Self sufficient minor (if applicable), Statement of financial responsibility, Notice of Privacy Practices forms are completed before patient is seen.
Answers telephone and refers to appropriate personnel as required to meet patient needs. Takes clear and accurate messages.
Schedules/reschedules patient appointments, using a computerized appointment system to maximize clinic efficiency.
Demonstrates priority setting ability and organizational skills.
Assists in maintaining smooth clinic operations and optimal patient flow. demonstrates initiative in carrying out duties.
Directs or escorts patients as necessary. Assures that patients leaving the area have appropriate instructions, forms and referral information.
Intake and checkout
Documents chief complaint, and all patient interactions according to established guidelines.
Takes vital signs and rooms patient as per unit guidelines.
Documents findings and reports abnormal findings to RN or clinician.
Instructs patient in specimen collection and performs specific testing as defined by assigned unit., i.e. check visual acuity using Snellen chart and urine dipstick, etc
May assist with examinations and procedures, using sterile techniques as indicated.
Reviews after visit summary and assures the client receives appropriate paperwork before they leave.
Assures that patients leaving the area have appropriate instructions, forms and referral information.
Assists in maintaining smooth clinic operations and optimal patient flow: demonstrates initiative in carrying out duties. Notices issues with and offers solutions to workflow issues.
Handles the advice line, answering more complex questions and referring as necessary. Does not include triage, assessment or advice.
Schedules/reschedules patient appointments, using a computerized appointment system to maximize clinic efficiency. For Specialty Clinic: Schedules appointments for the speciality physicians.
Swabs patients for Strep, Influenza and COVID tests, supports staffing various surveillance sites for COVID tests 12. COVID related care as determined by unit
Clinic Maintenance and Supplies
Demonstrates ability to use equipment correctly and safely. Notices and reports any problems with equipment.
Keeps inventory of supplies and restocks in assigned area, as needed, including patient education material. May be responsible for ordering clinic supplies.
Cleans and stocks rooms in assigned areas as per protocol.
Checks for and replaces expired items out of exam rooms during downtime.
Wipes down waiting rooms at the beginning and at the end of the day.
Removes any PHI left in the exam room before rooming the next patient.
Other duties as assigned. Professional and career development: staying up to date on required trainings, latest trends, policies/procedures and best practices.
Required Qualifications
Education
Graduation from high school (or GED)
Completion of Medical Assistant training through accredited program/school
Current BLS/CPR certification
Current Medical Assistant Diploma
Knowledge, Skills and Abilities
Excellent customer service skills
Demonstrates solid knowledge of the diverse patient groups served at UHS and the scope of services our patient groups are entitled to based on eligibility
Excellent verbal and written communication skills
Highly collaborative (team) employee, excellent customer service skills
Ability to understand and follow written protocols for patient care
Demonstrates advanced utilization of medical terminology
Must understand and comply with HIPAA, and all regulations regarding the confidentiality of medical records
Well-developed people skills and the ability to remain calm under pressure; demonstrated sensitivity to ethnic, culture and lifestyle diversity
Must be literate with EHR systems and patient tracking
Must be able to work in a collaborative manner
Respects and guards confidentiality of patients and other staff Members.
Respects rights of others. Demonstrates courteous and service-oriented behavior while establishing effective working relationships with other members of the health care team, patients and families.
Anticipates interpersonal conflict and intervenes to promote resolution of conflict; deals with conflict on a one to-one basis.
Requests and accepts constructive criticism. Shares knowledge in a constructive manner.
Attends staff meetings and keeps abreast of current issues when not able to attend. Actively participates in discussion of problem identification and resolution.
Demonstrates punctuality to work and required meetings. Maintains good attendance and follows call-in policy as per UHS and unit guidelines
Demonstrates responsibility and accountability for own practice.
Demonstrates flexibility; accepts assignment willingly or discusses concerns with supervisor/team leader. and collaborates with other members of the team to meet unit/UHS goals.
Promotes collegial relationships among staff
Demonstrates knowledge of and applies safety principles as identified by UHS. Seeks to improve skills and knowledge and meet job related goals, via local, regional and community resources.
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
This is a 20%, part-time (8 hours per week), per diem position.
The per diem hourly rate for this position is $ 33.50.
Per diem positions are not eligible for the UC benefits plan.
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles , Principles of Community , and Strategic Plan .
At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with up to 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.
Departmental Overview
University Health Services (UHS) serves the campus by providing a comprehensive campus-based health center providing fully accredited primary medical care, counseling and psychological services and innovative health promotion programs for students, faculty and staff. The UHS provides on campus medical and mental health care and coordinates off-campus care through a
network of community specialists and hospitals. Departments serving students include general medical, Speciality and urgent care clinics, counseling and psychological services, laboratory, pharmacy, physical therapy, radiology and health promotion. In addition, the UHS administers a major medical insurance plan, the Student Health Insurance Plan. UHS provides services to students Monday through Friday from 8:00AM to 6:00PM and on weekends.
Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health, and Specialty Clinics. Services are designed to enable students to get the most from their educational experience, minimizing the impact of illness, injury and emotional distress on their academic careers. Medical care and wellness programs for faculty and staff are designed to meet their occupational health needs and minimize lost work time. These visits generate ancillary encounters with the Radiology, Clinical Laboratory, Physical Therapy and Pharmacy departments. The Counseling and Psychological Services department sees an additional 15,000 visits per year.
Responsibilities
Clinic Reception
Greets patients, verifies eligibility, checks that the Self sufficient minor (if applicable), Statement of financial responsibility, Notice of Privacy Practices forms are completed before patient is seen.
Answers telephone and refers to appropriate personnel as required to meet patient needs. Takes clear and accurate messages.
Schedules/reschedules patient appointments, using a computerized appointment system to maximize clinic efficiency.
Demonstrates priority setting ability and organizational skills.
Assists in maintaining smooth clinic operations and optimal patient flow. demonstrates initiative in carrying out duties.
Directs or escorts patients as necessary. Assures that patients leaving the area have appropriate instructions, forms and referral information.
Intake and checkout
Documents chief complaint, and all patient interactions according to established guidelines.
Takes vital signs and rooms patient as per unit guidelines.
Documents findings and reports abnormal findings to RN or clinician.
Instructs patient in specimen collection and performs specific testing as defined by assigned unit., i.e. check visual acuity using Snellen chart and urine dipstick, etc
May assist with examinations and procedures, using sterile techniques as indicated.
Reviews after visit summary and assures the client receives appropriate paperwork before they leave.
Assures that patients leaving the area have appropriate instructions, forms and referral information.
Assists in maintaining smooth clinic operations and optimal patient flow: demonstrates initiative in carrying out duties. Notices issues with and offers solutions to workflow issues.
Handles the advice line, answering more complex questions and referring as necessary. Does not include triage, assessment or advice.
Schedules/reschedules patient appointments, using a computerized appointment system to maximize clinic efficiency. For Specialty Clinic: Schedules appointments for the speciality physicians.
Swabs patients for Strep, Influenza and COVID tests, supports staffing various surveillance sites for COVID tests 12. COVID related care as determined by unit
Clinic Maintenance and Supplies
Demonstrates ability to use equipment correctly and safely. Notices and reports any problems with equipment.
Keeps inventory of supplies and restocks in assigned area, as needed, including patient education material. May be responsible for ordering clinic supplies.
Cleans and stocks rooms in assigned areas as per protocol.
Checks for and replaces expired items out of exam rooms during downtime.
Wipes down waiting rooms at the beginning and at the end of the day.
Removes any PHI left in the exam room before rooming the next patient.
Other duties as assigned. Professional and career development: staying up to date on required trainings, latest trends, policies/procedures and best practices.
Required Qualifications
Education
Graduation from high school (or GED)
Completion of Medical Assistant training through accredited program/school
Current BLS/CPR certification
Current Medical Assistant Diploma
Knowledge, Skills and Abilities
Excellent customer service skills
Demonstrates solid knowledge of the diverse patient groups served at UHS and the scope of services our patient groups are entitled to based on eligibility
Excellent verbal and written communication skills
Highly collaborative (team) employee, excellent customer service skills
Ability to understand and follow written protocols for patient care
Demonstrates advanced utilization of medical terminology
Must understand and comply with HIPAA, and all regulations regarding the confidentiality of medical records
Well-developed people skills and the ability to remain calm under pressure; demonstrated sensitivity to ethnic, culture and lifestyle diversity
Must be literate with EHR systems and patient tracking
Must be able to work in a collaborative manner
Respects and guards confidentiality of patients and other staff Members.
Respects rights of others. Demonstrates courteous and service-oriented behavior while establishing effective working relationships with other members of the health care team, patients and families.
Anticipates interpersonal conflict and intervenes to promote resolution of conflict; deals with conflict on a one to-one basis.
Requests and accepts constructive criticism. Shares knowledge in a constructive manner.
Attends staff meetings and keeps abreast of current issues when not able to attend. Actively participates in discussion of problem identification and resolution.
Demonstrates punctuality to work and required meetings. Maintains good attendance and follows call-in policy as per UHS and unit guidelines
Demonstrates responsibility and accountability for own practice.
Demonstrates flexibility; accepts assignment willingly or discusses concerns with supervisor/team leader. and collaborates with other members of the team to meet unit/UHS goals.
Promotes collegial relationships among staff
Demonstrates knowledge of and applies safety principles as identified by UHS. Seeks to improve skills and knowledge and meet job related goals, via local, regional and community resources.
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
This is a 20%, part-time (8 hours per week), per diem position.
The per diem hourly rate for this position is $ 33.50.
Per diem positions are not eligible for the UC benefits plan.
Salary : $34
