What are the responsibilities and job description for the Supervisor, Room Service position at University of Arkansas?
Closing Date:
Sponsorship Available:
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.
Department:OPS | NUTRI Patient Food Call Center
Department's Website:
- High School Diploma/GED plus two (2) years of experience.
- One (1) year of experience in a supervisory/lead role preferred.
- Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines, including printers and copiers.
- Must be customer focus driven with excellent verbal communication skills.
Knowledge, Skills & Abilities:
- Two years of specialized training in customer service and/or healthcare service or experience in a food service or patient care setting desirable, or college coursework in clinical nutrition or nutrition therapy may be substituted for work experience
- Ability to multitask due to handling a heavy daily call volume in addition to assisting other operators with questions and being a resource for them, dietitians, and clinical staff
Responsibilities:
- Perform the same duties as a Room Service Ambassador along with supervising and sharing duties with the Assistant Director of Patient Foods Services
- Listen to calls, assist as needed, and monitor the call queue.
- Responsible for coordinating daily lunch/break assignments for operators
- Perform training for all new call center operators, in addition to training all operators for any update changes/information as it relates to our area.
- Responsible for keeping managers updated on all employee-related issues and changes as it affects the department.
- Work with all departments across campus as it relates to patient food services
- Keep time and attendance records for the call center operators and assist with payroll duties as it relates to the call center operators.
- Coordinate and conduct 90-day evaluations as it relates to new hires.
- Assist the Assistant Director of Patient Foods Services in completing annual evaluations.
- Perform other duties as assigned.
Qualifications Equivalencies:
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
Please contact askrecruitment@uams.edufor any recruiting relatedquestions.
All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.
Salary : $50,000