What are the responsibilities and job description for the IT Operations Support Coordinator position at University of Arkansas?
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions.
Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for “Find Jobs for Students.”
University of Arkansas, Fayetteville students will view open positions and apply within Workday by searching for “Find Student Jobs at UAF.”
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
Closing Date
06/19/2026
Type Of Position
IT Support
Workstudy Position
No
Job Type
Regular
Work Shift
Day Shift (United States of America)
Sponsorship Available
No
Institution Name
University of Arkansas, Fayetteville
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.
Department
IT Operations
Department's Website
https://studentaffairs.uark.edu/
Summary Of Job Duties
The IT Operations Support Coordinator provides day-to-day IT support for staff and residents. This role manages a team of student desktop support technicians, ensuring timely resolution of support tickets, quality customer service, and consistent communication with end users. This role also assists with the division’s IT lifecycle planning, including equipment audits and replacement schedules.
Major responsibilities include coordinating IT projects for desktop support staff, collaborating with external vendors and campus partners, and serving as the primary point of contact for departmental IT needs and escalate issues when necessary. The Coordinator builds strong working relationships with staff and residents to better understand their technology requirements and ensure positive support experience.
This position is governed by state and federal laws and agency/institution policy.
Regular, reliable, and non-disruptive attendance is an essential job function of this job, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications
Minimum Qualifications
Salary Information:
$56,123 (Commensurate with education and experience)
Required Documents To Apply
Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume
Optional Documents
Proof of Veteran Status
Recruitment Contact Information
Tyler Saitang
Assistant Director for IT Support
txsaitan@uark.edu
(479) 575-2283
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Special Instructions To Applicants
Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender Registry, Substance Abuse Testing
The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity
Hearing, Manipulate items with fingers, including keyboarding, Sitting, Standing
Frequent Physical Activity
Talking, Walking
Occasional Physical Activity
Kneeling, Lifting, Pulling, Pushing, Reaching
Benefits Eligible
Yes
Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for “Find Jobs for Students.”
University of Arkansas, Fayetteville students will view open positions and apply within Workday by searching for “Find Student Jobs at UAF.”
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
Closing Date
06/19/2026
Type Of Position
IT Support
Workstudy Position
No
Job Type
Regular
Work Shift
Day Shift (United States of America)
Sponsorship Available
No
Institution Name
University of Arkansas, Fayetteville
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.
Department
IT Operations
Department's Website
https://studentaffairs.uark.edu/
Summary Of Job Duties
The IT Operations Support Coordinator provides day-to-day IT support for staff and residents. This role manages a team of student desktop support technicians, ensuring timely resolution of support tickets, quality customer service, and consistent communication with end users. This role also assists with the division’s IT lifecycle planning, including equipment audits and replacement schedules.
Major responsibilities include coordinating IT projects for desktop support staff, collaborating with external vendors and campus partners, and serving as the primary point of contact for departmental IT needs and escalate issues when necessary. The Coordinator builds strong working relationships with staff and residents to better understand their technology requirements and ensure positive support experience.
This position is governed by state and federal laws and agency/institution policy.
Regular, reliable, and non-disruptive attendance is an essential job function of this job, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications
Minimum Qualifications
- The formal education equivalent of a bachelor's degree in computer science, computer applications, information systems, or a related field from an accredited institution of higher education
- At least two years of experience in computer support
- At least four years of experience in computer support
- Experience with configuration management software including remote imaging, software deployment, and patch management from Microsoft and Dell
- Experience managing a preventative maintenance and lifecycle replacement program for IT equipment
- Experience working in a formal IT service management (ITSM) environment (e.g. ticketing systems, SLAs, incident/request workflows)
- Experience supervising, mentoring, or training student employees or part-time technical staff
- Experience troubleshooting and resolving software, hardware, and network issues
- Experience with asset management
- Knowledge of the limitations, use, and management of desktop computer hardware and software
- Ability to maintain a high level of customer service while adhering to departmental and university standard operating procedures
- Ability to quickly analyze computer and network problems or errors and devise corrective measures
- Ability to create and maintain complete and up-to-date documentation regarding the various systems and procedures used within the department
- Ability to use project management principles to complete work assignments
- Ability to supervise paraprofessional staff and lead others
- Ability to use resources appropriately
- Ability to use clear and proactive verbal and written communication
Salary Information:
$56,123 (Commensurate with education and experience)
Required Documents To Apply
Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume
Optional Documents
Proof of Veteran Status
Recruitment Contact Information
Tyler Saitang
Assistant Director for IT Support
txsaitan@uark.edu
(479) 575-2283
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Special Instructions To Applicants
Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender Registry, Substance Abuse Testing
The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity
Hearing, Manipulate items with fingers, including keyboarding, Sitting, Standing
Frequent Physical Activity
Talking, Walking
Occasional Physical Activity
Kneeling, Lifting, Pulling, Pushing, Reaching
Benefits Eligible
Yes
Salary : $56,123