What are the responsibilities and job description for the Bilingual Postpartum Call Center RN, PRN position at University of Arkansas?
Closing Date:
Sponsorship Available:
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.
Department:COM | OB & GYN ACWIH Postpartum Call Center
Department's Website:
This role provides a flexible hybrid work setting, mainly permitting remote work. Applicants are required to be bilingual in English and Spanish, live in Arkansas, and have dependable internet access.Qualifications:
Minimum Qualifications:
- Graduate of an accredited Nursing Program with an Associate's Degree, Nursing Diploma, Bachelor's in Nursing, or Master's in Nursing.
- Valid RN License
- Minimum of one (1) to five (5) years Registered Nursing experience, specifically within Women's Health
- Bilingual (English/Spanish)
Knowledge, Skills, & Abilities:
- Proficiency in using call center technology and scheduling systems.
- Proficiency with computers (preferably MS Office).
- Telephone etiquette skills.
- Proficiency in clinical decision-making and patient triage.
- Strong communication and interpersonal skills to effectively interact with patients and healthcare teams.
- Knowledge of postpartum care practices and patient support strategies.
- Ability to work independently and collaboratively in a fast-paced environment.
- Attention to detail and accuracy in patient care documentation.
- Flexibility to adapt to varying workloads and patient needs.
- Exhibits the ability to multitask, perform, and execute solutions to complex and occasional emergent situations to ensure the functioning of the call center and its mission to promote quality patient care and assure excellent service.
- Critical thinking skills to include making decisions and solving problems using sound, inclusive reasoning and judgment based on all available information and facts.
Preferred Qualifications:
- Call center experience.
- Clinical Service line experience in any of the following areas: Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Labor and Delivery, or High-Risk antepartum service.
- Availability for Weekend coverage preferred. Call shift options are available on Saturdays and Sundays between 9:00 a.m. and 6:00 p.m., with flexibility to work 4 to 8-hour per shift on either weekend day.
Qualifications Equivalencies:
Additional Information:
In this role you'll be responsible for:
- Triage and follow-up for targeted patients via phone, email, and EMR
- Tracking all Call Center calls, referrals, and case-managed patients
- Supporting Call Center program evaluations
- Fostering clear communication among the center, UAMS, and statewide physicians/offices
- Providing reports and analyzing care factors to boost quality and efficiency
- Managing tasks with expertise, including setting goals and timelines, prioritization, and collaboration
Learn more about the ACWIH by visiting: https://myarkansasbirth.org
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
Please contact askrecruitment@uams.edufor any recruiting relatedquestions.
All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.
Salary : $50,000