What are the responsibilities and job description for the Access Coordinator II position at University of Arkansas System?
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students".
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.
Closing Date
11/08/2025
Type of Position
Clinical Staff - Medical Ancillary Support
Job Type
Regular
Work Shift
Day Shift (United States of America)
Sponsorship Available
No
Institution Name
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.
Department
REP | West Business Office
Department's Website
Summary of Job Duties
The Access Coordinator II position at our Family Medical Center in Fort Smith offers an exciting opportunity for individuals who are passionate about providing excellent customer service . As an Access Coordinator II, the primary purpose of this position is to answer incoming calls into the center and return calls from patients who left a voicemail. Your responsibilities will include answering a high volume of incoming calls with professionalism and patience, scheduling and confirming patient appointments with accuracy, and verifying insurance details to facilitate smooth billing and reimbursement processes. You will also assist patients with check-in procedures, answer inquiries about services, and direct them appropriately within the clinic. Additionally, you'll collaborate with healthcare providers and administrative staff to coordinate patient flow, ensure timely appointment management, and maintain accurate records. Your role is essential in creating a welcoming environment, reducing wait times, and supporting the overall operational efficiency of the center by ensuring that patient interactions are handled seamlessly and accurately.
Work Hours: Monday - Friday 8:15 - 5:15
Close clinic for backup front desk duties
Qualifications
Minimum Qualifications
Key Responsibilities
Commensurate with education and experience
Required Documents to Apply
Resume
Optional Documents
Special Instructions to Applicants
Recruitment Contact Information
Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements
Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity
Hearing, N/A, Repetitive Motion, Sitting
Frequent Physical Activity
Hearing, N/A, Reaching, Talking
Occasional Physical Activity
N/A
Benefits Eligible
Yes
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.
Closing Date
11/08/2025
Type of Position
Clinical Staff - Medical Ancillary Support
Job Type
Regular
Work Shift
Day Shift (United States of America)
Sponsorship Available
No
Institution Name
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.
Department
REP | West Business Office
Department's Website
Summary of Job Duties
The Access Coordinator II position at our Family Medical Center in Fort Smith offers an exciting opportunity for individuals who are passionate about providing excellent customer service . As an Access Coordinator II, the primary purpose of this position is to answer incoming calls into the center and return calls from patients who left a voicemail. Your responsibilities will include answering a high volume of incoming calls with professionalism and patience, scheduling and confirming patient appointments with accuracy, and verifying insurance details to facilitate smooth billing and reimbursement processes. You will also assist patients with check-in procedures, answer inquiries about services, and direct them appropriately within the clinic. Additionally, you'll collaborate with healthcare providers and administrative staff to coordinate patient flow, ensure timely appointment management, and maintain accurate records. Your role is essential in creating a welcoming environment, reducing wait times, and supporting the overall operational efficiency of the center by ensuring that patient interactions are handled seamlessly and accurately.
Work Hours: Monday - Friday 8:15 - 5:15
Close clinic for backup front desk duties
Qualifications
Minimum Qualifications
- High School Diploma or equivalent
- Two (2) years of customer service experience
- Excellent communication and interpersonal skills.
- Telephone Etiquette
- Strong organizational and multitasking abilities.
- Proficiency in Epic and other healthcare software.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Knowledge of insurance verifications and billing procedures
Key Responsibilities
- Answer incoming calls and return patient voicemails promptly.
- Obtain and verify patient demographics, including date of birth, address, and phone number.
- Schedule patient appointments as requested.
- Transfer calls to appropriate departments.
- Manage work queues efficiently.
- Complete quarterly recalls for Well Child appointments.
- Backup front desk duties to ensure continuous coverage.
- Verify insurance and update patient information.
- Collect payments and balance cash drawer.
- Prepare deposits and manage daily transactions.
- Perform other duties as assigned.
Commensurate with education and experience
Required Documents to Apply
Resume
Optional Documents
Special Instructions to Applicants
Recruitment Contact Information
Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements
Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity
Hearing, N/A, Repetitive Motion, Sitting
Frequent Physical Activity
Hearing, N/A, Reaching, Talking
Occasional Physical Activity
N/A
Benefits Eligible
Yes
Salary : $50,000