What are the responsibilities and job description for the IT Support Center Specialist (Remote Work Available) position at University of Arizona?
IT SUPPORT CENTER SPECIALIST (REMOTE WORK AVAILABLE)
Posting Number
req11030
Department
Support Services
Department Website Link
it.arizona.edu
Location
Main Campus
Address
Tucson, AZ USA
Position Highlights
University Information Technology Services (UITS), within the University of Arizona, is accepting applications for the position of IT Support Center Specialist. In an environment that operates twenty-four hours a day, seven days a week, the IT Support Center Specialist provides technical support, training, and guidance to the campus community regarding the use, maintenance, and repair of computer technology. Remote, Arizona work-from-home option available through at least June 2023.
Applicants must be currently authorized to work in the United States.
Get to know us:
University Information Technology Services (UITS) has over 300 employees and an annual operating budget of approximately $77.6 million. It is the University's central IT unit and provides enterprise-level technologies and services that are broadly consumed, core to central administrative business operations, and tend to offer substantial economies of scale. Technology at the University of Arizona is essential to the mission of research, teaching, and learning and is the foundation to the academic and administrative operations of the campus. With a new future on the horizon, UITS has taken this unique moment to emerge with even more robust service capabilities than we offered before the pandemic. UITS works in collaboration with department and college IT units to enhance student experiences to connect, discover, and engage with the University, curricula, and beyond. UITS supports research for innovative solutions for global challenges and embraces the spirit of entrepreneurship and the values of diversity and inclusion.We care about our people – Benefits, perks, and opportunities:
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please visit talent.arizona.edu
Duties & Responsibilities
- Working in a 24×7 environment, receives and prioritizes incoming telephone, chat, email and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computing-related technologies.
- Evaluates and resolves client computing issues in-person and remotely; corrects routine problems by recommending and assisting with minor repairs to equipment and/or entering specialized commands or data into systems. Contacts appropriate resources for additional assistance.
- Logs and tracks calls using a specialized database and maintains history records and related documentation.
- Installs and/or assists in the installation and configuration of software and hardware.
- Trains and guides campus community members in the use of technology.
- Monitors online forums and web pages for content accuracy and usability. Recommends changes as necessary.
- Trains and assists student workers.
- Additional duties as assigned.
Knowledge, Skills, Abilities:
- Excellent customer service skills.
- Knowledge of computers, networks, and remote troubleshooting techniques.
- Skill in providing information technology related customer service and training to users with varying levels of technical expertise.
- Skill in analyzing computer hardware and software problems.
- Skill in working as part of a team.
- Skill in time management and in dealing with multiple priorities.
- Ability to effectively communicate verbally and in writing.
Minimum Qualifications
- Bachelor's degree or equivalent advanced learning attained through experience and up to 1 year of experience in a customer service role.
- OR, an Associate’s degree in Management Information Systems, Computer Information Technology or related field with at least one year of experience in a customer service role.
- OR, Any equivalent combination of experience, training and/or education.
Preferred Qualifications
- Experience in a customer service environment with an emphasis in resolving computer and other technology problems.
FLSA
Non-Exempt
Full Time/Part Time
Full Time
Number of Hours Worked per Week
40
Job FTE
1.0
Work Calendar
Fiscal
Job Category
Information Technology
Benefits Eligible
Yes - Full Benefits
Rate of Pay
$18.74
Compensation Type
hourly rate
Grade
5
Career Stream and Level
PC1
Job Family
IT Support
Job Function
Information Technology
Type of criminal background check required:
Fingerprint criminal background check (security sensitive due to title or department)
Number of Vacancies
1
Target Hire Date
Expected End Date
Contact Information for Candidates
UITS-HR
uits-hr@arizona.edu
uits-hr@arizona.edu
Open Date
7/22/2022
Open Until Filled
Yes
Documents Needed to Apply
Resume and Cover Letter
Special Instructions to Applicant
Diversity Statement
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.
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