Lead, Patient Access-NHC Patient Access Associates

Summary

Job Description:

Under the direction of the Patient Access Supervisor, is responsible for on-going training of staff with policies, procedures, and department functions for all the Patient Access areas. Provides technical leadership and guidance to the Patient Access Associates to include, but not limited to, pre-registration, admissions, insurance verification, authorizations, pre-certification, collection of patient payments prior to services and financial screening for EPCHD programs. Oversees the daily workflow, completion of work and provides support in problem resolution and identification. Performs the duties of the Patient Access Associate as necessary.

Required Skills

• Effective written and verbal communication skills.
• Knowledge of medical terminology and familiarity of ICD9 coding.
• Maintaining an efficient day-to-day workflow within a constantly changing environment.
• Demonstrated ability to lead and motivate associates.
• Ability to identify priorities and perform independently due to de-centralization of admission areas.
• Ability to work with diverse personalities and conflicting requests.
• Remaining current on insurance payers and Medicare requirements for admission and ancillary services.
• Ability to work in challenging situations, i.e. interpersonal conflicts, staff shortages.
• Ability to deal tactfully with Associates, patients, visitors and the general public.
• PC experience with Microsoft word, excel and graphics.
• Bilingual English/Spanish required.
  
  

Required Experience

• Work Experience:
  
  

Two years healthcare admitting experience or work experience in a related healthcare, business or finance position.

• Education and Training:
  
  

High school education or GED, some college preferred.