What are the responsibilities and job description for the Patient Access Representative II Ophthalmology Bedford position at University Hospitals?
Description
- The Patient Access Representative serves as the first point of contact for all patients and their families.
- This highly visible role supports and interacts with patients, families, and health care providers.
- They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information.
- They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service.
- They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule.
- The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.
- Checking patients in and/or out for medical visits
- Answering the phone to address patient inquiries and scheduling appointments.
- Assists patients with enrolling and utilizing MyChart.
- Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
- Communicating information and important details to other medical care team
- May contact insurance companies regarding coverage, preapprovals, billing and other issues
- Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
- Assist with completion of various types of paperwork and forms.
- Effectively work EPIC workques, worklists and inbasket messages.
- Schedules referrals and follow-up visits.
- Accurate and timely scanning of documents into EPIC.
- Resource for new hire orientation and training.
- Identifies and recommends process improvements, projects and workflows.
- Exceeds team productivity and quality standards.
- In certain work environments, may be cross-trained to function as a Provider Administrative Assistant.
- May schedule surgical procedures.
- Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
- Maintains a clean and organized work area.
- May be cross-trained to perform other duties as assigned.
- Actively participates in UH emergency preparedness.
- May be scheduled to work at off-sites
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
- Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
- Full time 40 hours per week.
- Monday-Friday.
Travel is required to the following locations: Bedford, Hudson, Westlake, Parma, Willoughby, Euclid, South Euclid, Mayfield Hts., Bolwell and Suburban.
Qualifications
- High School Equivalent / GED required.
- Associate's Degree preferred.
- 2 years Healthcare or customer service required.
- Exceptional communication skills with both patients and medical care providers to relay necessary information.
- Ability to juggle and prioritize multiple responsibilities and handle interruptions.
- Strong organizational skills.
- Problem-solving skills for scheduling conflicts, missing documentation and other issues.
- Attention to detail to ensure all patient information is accurate and available.
- Compassion to help patients and caregivers in difficult situations.
- Understanding of the importance of confidentiality.
- Basic knowledge of electronic health records and basic medical terminology.