What are the responsibilities and job description for the Patient Service Representative II position at University Hospitals (SP)?
Position is based in the adult speech department.
What You Will Do
- Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
- Representatives must use quality customer service techniques to ensure patient needs are met.
- Maintain professional interpersonal skills with patients, physicians and co-workers.
- Supports department operations.
- Demonstrates leadership abilities: resolves issues, monitors schedules, assists staff/patients, and ensures effective/efficient departmental workflow.
Additional Responsibilities
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education
- High School Equivalent / GED (Required)
Work Experience
- 1 years experience as PSR-1. (Required) and
- Customer service experience, preferably in the medical field. (Required)
Knowledge, Skills, & Abilities
- Typing skills – 30 wpm. (Required proficiency)
- Excellent verbal/communication skills. (Required proficiency)
- Detail oriented. (Required proficiency)
- Basic computer knowledge. (Required proficiency)
- ICD9 coding and medical terminology (Preferred proficiency)
- Demonstrates effective leadership, organizational, written, and oral communication skills. (Required proficiency)
Licenses and Certifications
- Certified Healthcare Access Associate (CHAA) (Preferred)
Physical Demands
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely up to 20 lbs
- Carrying Rarely up to 20 lbs
- Pushing Rarely up to 20 lbs
- Pulling Rarely up to 20 lbs
- Climbing Rarely up to 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
Travel Requirements
- 10%