Complex Case Manager

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

The South East (SE) Neurosciences and Trauma Strategic Network is seeking a Complex Case Manager (CCM) to support the complex rehabilitation ODN and the Strategic Network in reviewing and transforming needs based complex rehab pathways across the South East.

The successful candidate will work with 2 existing CCM's, with this role having a particular focus across Hampshire and Isle of Wight.

This role is unique in that it supports patients and their families in navigating the highly complex rehabilitation pathways and supports the Strategic Network in its transformation / streamlining of the pathways to improve access and outcomes for complex rehab patients.

This roles reports to the lead of the Neurosciences and Trauma Strategic Network and will support the complex rehab pathways across all the ODN's within the Strategic Network.

Working for our organisation

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description And Main Responsibilities

Support patient flow from acute care to specialist rehab and community settings for patients with complex rehabilitation needs.

Collaborate with providers to efficiently use rehab beds and resolve bottlenecks.

Identify barriers and unmet needs using data and highlight areas for development.

Act as a link between providers and commissioners, making recommendations to improve health equity, service quality, and resource sustainability.

Provide patient-specific advice and monitor adherence to care pathways.

Ability to travel to all site across the SE region

The Successful Candidate Will Require

Highly effective communication skills

Data analytics and processing abilities

Clinical credibility, advanced clinical decision making skills and ability to support clinical teams with education in all settings.

Person specification

Trust values

Essential criteria

• Patients first
• Always Improving
• Working Together
  
  

Qualifications, Knowledge And Experience

Essential criteria

• First degree or equivalent
• Registered AHP, RN or other health or social care professional, with extensive knowledge & experience of complex specialised SCI and specialist rehabilitation services.
• Evidence of post qualifying and continuing professional development to include extensive knowledge of specialist areas, acquired through post graduate studies or equivalent experience plus further specialist knowledge or experience to master’s level / equivalent
• Member of relevant professional body
• Masters or equivalent experience
• Specialist qualification
• Leadership, or management training, at master’s level or equivalent experience
• Consolidated experience to demonstrate capability and capacity for management of acute health services at a senior level
• Extensive knowledge of National and Local NHS and N&M agenda
• Extensive experience in the acute healthcare setting in clinical leadership/clinical management position
• Demonstrates experience of managing challenging problems by developing practical workable solutions to address them.
• Ability to communicate vision to staff and manage change effectively.
• Staff and resource management experience
• Demonstrable commitment to and focus on quality, promotes high standards to consistently improve service user outcomes
• Uses evidence to make improvements, seeks out innovation
• Detailed operational knowledge of the specialised services, including risk assessment/management
• An understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
• An appreciation of the relationship between the Department of Health and individual provider and commissioning organisations
  
  

Desirable criteria

• Understanding of specialist area
• Able to demonstrate sound understanding of healthcare priorities and political agendas