What are the responsibilities and job description for the Patient Access Coordinator position at University Health?
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Patient Access Coordinator101 Truman Medical CenterJob LocationUniversity Health Truman Medical CenterKansas City, MissouriIn this role, you're the behind-the-scenes hero keeping everything running smoothly-from check-in to insurance verification, and all the way to getting patients where they need to be (on time, every time). You're part traffic controller, part detective (hello, prior authorizations), and part customer service superstar. You're not just doing the work-you're making it better, helping to improve systems and support a team that relies on you daily.
Oh, and you're not afraid of a little paperwork (okay, a lot), love solving problems, and can keep your cool when things get hectic. Plus, you speak fluent "insurance," know how to keep patients calm and informed, and have no problem making complex things sound simple. Bonus points if you can do all of that en espanol!
What You Bring to the Table A high school diploma or equivalent (and a degree in multitasking from the school of real life)
3 years of hands-on experience in patient contact, hospital finance, or insurance
Previous success as a Patient Access Rep II or Scheduling Rep II
Clear, kind, and effective communicator-whether it's face-to-face, over the phone, or through email
A detail-lover with a knack for staying organized and calm under pressure
Able to read between the lines (and legal documents), ask the right questions, and find smart solutions fast
Proficient in navigating sensitive conversations with empathy and professionalism
You've tackled insurance verification and authorization before and lived to tell the tale
You know your way around medical terms (and maybe even how to spell them!)
You can speak Spanish-or you're working on it!
Truman Medical Centers is committed to being a leader in providing culturally inclusive health care services for patients in ways that are effective, fair, respectful, and culturally competent and in providing a culturally inclusive workplace for employees. We value and celebrate our differences, which include, but are not limited to, race, ethnicity, language, national origin, age, socioeconomic status, literacy, gender identity and expression, sexual orientation, mobility, abilities, and belief systems.
