What are the responsibilities and job description for the Desktop Technician position at University Health?
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Desktop Technician101 Truman Medical CenterJob LocationUniversity Health Truman Medical CenterKansas City, MissouriDepartment
Position Type
Work Schedule
Hours Per Week
Job Description
Job Description
Are you a hands-on problem solver who enjoys helping others and keeping technology running smoothly? Join our team as a Desktop Technician and play a key role in supporting the systems that power patient care.In this role, you'll be the go-to expert for resolving technical issues, supporting end users, and ensuring our hospital's technology environment runs efficiently. If you thrive in a fast-paced, service-oriented environment and enjoy a mix of troubleshooting, customer interaction, and continuous learning-this is the opportunity for you.What You'll Do
- Provide first- and second-level desktop support to staff across the organization (in-person and remote)
- Troubleshoot and resolve hardware, software, printer, and basic network issues
- Manage and resolve service tickets with a focus on timely follow-up and excellent customer service
- Install, configure, and maintain desktops, laptops, and related systems
- Support audio-visual and multimedia tools (e.g., virtual meeting platforms like Zoom and Teams)
- Educate and guide users on software applications and best practices
- Assist with system rollouts, upgrades, and technology deployments
- Partner with vendors and internal teams to resolve technical issues
- Ensure compliance with IT processes, security standards, and organizational policies
- Associate degree in Computer Science, Information Systems, or related field (or equivalent combination of education and experience)
- Working knowledge of desktop systems, applications, and basic networking (TCP/IP)
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Ability to work both independently and collaboratively in a team environment
- Experience supporting technology in a healthcare environment
Truman Medical Centers is committed to being a leader in providing culturally inclusive health care services for patients in ways that are effective, fair, respectful, and culturally competent and in providing a culturally inclusive workplace for employees. We value and celebrate our differences, which include, but are not limited to, race, ethnicity, language, national origin, age, socioeconomic status, literacy, gender identity and expression, sexual orientation, mobility, abilities, and belief systems.