Member Services Representative

***LOCAL CANDIDATES WILL BE CONSIDEREDJob description:Member Service RepresentativeSUMMARYAs a Member Service Representative at University Credit Union, you will be the primary point of contact for our members, providing exceptional service and handling a wide range of account transactions. You will actively identify opportunities to introduce members to valuable credit union solutions that meet their financial needs. This role is vital to our member-driven culture and requires a proactive approach to resolving service issues.DUTIES AND RESPONSIBILITIES:Consistently provide an outstanding member experience, with a member first attitude.Accurately process all financial service transactions, maintain responsibility for cash drawer, and follow proper balancing procedures.Service new and existing deposit and loan accounts, and perform new account processing.Proactively advise members on our products and services, by effectively interacting with members on how to take advantage of its benefits and features.Achieve personal goals in deposits, loans, and referrals and assist the Branch in reaching new business development goals.Comply with regulations, credit union policies and procedures, and security procedures.Performs other job related duties as assigned.REQUIREMENTS:Meet and exceed financial, and production goals.Travel to different branches as needed.To proactively develop, improve, and expand knowledge/skills while striving for performance excellence.Accurately complete all member requested, transactions and data input accounting to policies and procedures.Ensure complete adherence to established policies and procedures paying special attention to balancing requirements.Must posses a strong work ethic.KNOWLEDGE AND SKILLS:Current work experience in a credit union or bank environment.High school diploma required and 1 year of College preferred.Organized, self-starter, knowledge of loan processing, accurate, detailed, professional, well groomed, articulate, written skills, knowledge/proficiency in Excel and Word.A minimum of two years of Cash Handling experience is required.A minimum of two years of experience as a Teller at a full-service financial institution is preferred.Ability to articulate clearly both verbally and in writing.Good reasoning abilities and sound judgment.Working knowledge of computer software programs, including word processing.Ability to handle detailed work.Basic understanding of Credit Union operations, including opening and closing accounts, loans and certificate procedures.A thorough knowledge of Teller and Member Service Representative operations and procedures.Understanding of the Credit Union philosophy.Knowledge of basic accounting procedures.Excellent communication skills with ability to be concise, clear and consistentDemonstrated effective problem-solving skills.Demonstrated ability to schedule and prioritize work.Demonstrated ability to work independently and within deadlines.Bi-lingual (English & Spanish)WORK BENEFITS:MedicalDentalVisionLife AD&DLTD11 Paid Holidays2 Float/Personal DaysAccrued Vacation & Sick TimePositive, professional, fun and productive work environment.JOB TYPE:Full-timeBENEFITS:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offReferral programRetirement planVision insurancePHSYICAL SETTING:OfficeSCHEDULE:Day shiftEDUCATION:High school diploma or equivalent required (One Year of College Preferred)EXPERIENCE:Minimum 2 years of heavy cash handling/teller experience required.Proficiency in Word and Excel (Preferred)Job Type: Full-timeBenefits: 401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insurance Shift: 8 hour shiftDay shift Work Location: In person