What are the responsibilities and job description for the Ophthalmic Triage Agent position at University Clinical Health?
Who We Are
As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of more than 175 providers across 19 specialties to meet the healthcare needs of the Mid-South community. We are a not-for-profit, non-tax-supported group practice and are here to serve the community by putting our patients first. In addition, we offer exciting career opportunities for qualified, caring professionals and love to promote within.
University Clinical Health is an Equal Employment Opportunity Employer, including disability and protected veteran status. University Clinical Health is a VEVRAA Federal Contractor.
Position Summary
This position talks directly with patients through our call center. Determines urgency of patients needs based on brief assessment and familiarity with patients condition and history. Submits refill of prescriptions as instructed by physician.
Key Results Areas (KRAs)
Core Competencies
High school graduate, or equivalent **Required**
At least 1 year of relevant clinical experience **Required**
Certified Ophthalmic Assistant (COA) certification **Preferred**
As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of more than 175 providers across 19 specialties to meet the healthcare needs of the Mid-South community. We are a not-for-profit, non-tax-supported group practice and are here to serve the community by putting our patients first. In addition, we offer exciting career opportunities for qualified, caring professionals and love to promote within.
University Clinical Health is an Equal Employment Opportunity Employer, including disability and protected veteran status. University Clinical Health is a VEVRAA Federal Contractor.
Position Summary
This position talks directly with patients through our call center. Determines urgency of patients needs based on brief assessment and familiarity with patients condition and history. Submits refill of prescriptions as instructed by physician.
Key Results Areas (KRAs)
- Patient assessment
- Patient care
- Patient education
- RX authorization
- Patient satisfaction
- Chart documentation
- Physician schedule
- Patient triage
Core Competencies
- Knowledge of safety, compliance, and regulatory issues
- Excellent interpersonal, communication, and organizational skills
- Excellent customer service skills
- Committed to supporting UCHs standard to medical excellence
High school graduate, or equivalent **Required**
At least 1 year of relevant clinical experience **Required**
Certified Ophthalmic Assistant (COA) certification **Preferred**