What are the responsibilities and job description for the Medical Receptionist position at University Children's Eye Center?
Medical Receptionist – Pediatric Ophthalmology
We are seeking a friendly, reliable, and organized Medical Receptionist to join our pediatric ophthalmology practice.
Position Responsibilities
- Greet, register, and assist patients and families in a professional and compassionate manner
- Verify demographic, insurance, referral, and authorization information
- Schedule and triage patient appointments, including urgent/emergency requests according to office guidelines
- Answer and appropriately route telephone calls; provide accurate information regarding appointments, insurance, services, and office policies
- Collect copays, deductibles, and patient balances; process credit card payments and maintain accurate cash records
- Handle check-in/check-out procedures and counsel patients regarding follow-up appointments and services
- Scan and maintain patient records and ensure required forms and office supplies are stocked
- Maintain patient confidentiality and follow HIPAA and office policies
- Communicate effectively with physicians and staff and assist with coverage when needed
- Maintain a clean, organized, and professional front desk
- Perform other administrative duties as assigned
Qualifications
- High school diploma or GED required
- 3 years of work experience preferred; medical office experience strongly preferred
- Ophthalmology and/or pediatric experience a plus
- Strong computer, typing, data entry, and telephone skills
- Knowledge of medical insurance, referrals, and basic ICD-10/CPT procedures preferred
- Excellent attention to detail and ability to multitask in a fast-paced environment
- Professional, courteous, and compassionate communication skills
- Dependable team player with strong problem-solving and organizational skills
- Ability to maintain confidentiality and handle sensitive patient information
Schedule
- Must be available to work at least 1–2 evenings
- Up to 2 Saturdays per month may be required
We are looking for someone who is dependable, personable, detail-oriented, and enjoys working with children and their families. Pediatric healthcare experience is a plus.
Work Location: In person