What are the responsibilities and job description for the DME/Check-In Receptionist position at University Cancer & Blood Center?
ARE YOU LOOKING FOR A REWARDING CAREER WITH A GROWING AND DYNAMIC TEAM? CONSIDER UCBC.
At University Cancer & Blood Center, we pride ourselves on listening. On providing hope, guidance, and comfort. On getting up each day and striving to make a positive impact on the lives of patients and their families. From our front-desk staff to our counselors, nurses, technicians and physicians – who’ve chosen to accept their calling, we salute them for their efforts and recognize them as the very special individuals that they are.
DO YOU HAVE WHAT IT TAKES TO JOIN US? IF SO WE’D LOVE TO HAVE YOU!
Job Description
JOB TITLE: DME/Check-In Receptionist
POSITION STATUS: Full Time
SUPERVISION RECEIVED: Reports directly to the Chief Facilities Management officer
Dme
Responsibilities include, but not limited to:
GENERAL: Takes responsibility for meeting general requirements, code of conduct, and policies/procedures as outlined in the Employee Handbook, as evidenced by the following which may be observed by physicians, management, staff, patients, visitors and co-workers:
Maintaining attendance/punctuality in accordance with system policy & procedure (scoring does not include time taken for FMLA)
Adhering to the dress code and maintaining a neat appearance
Wearing and displaying ID badge appropriately at all times while on duty
Maintaining an organized and clean work area
Assisting with maintaining a neat and clean facility (pick up papers, reports, clean up spills, etc.)
Maintaining confidentiality as outlined in practice policy & procedure
Limiting equipment/computer use to work-related functions
Willingly performs other duties as assigned
Completing tasks within designated time lines as directed by management
Following employee conduct expectations as outlined in the Employee Handbook
Addressing co-workers in a courteous and professional manner at all times
Communicating effectively and appropriately as may be observed by physicians, management, staff, patients, visitors and co-workers
Demonstrating sensitivity to patients and their family members
Maintaining self-control in times of organizational stress and/or patient crisis
Recognizing unsafe and/or unusual situations and calling them to the attention of management
CUSTOMER SERVICE: Demonstrating an understanding of excellent customer service standards as evidenced by the following which may be observed by physicians, management, staff, patients, visitors and co-workers:
Greeting everyone first
Making a positive impression
Treating others as guests
Being respectful at all times to everyone
Communicating clearly in a well-modulated tone and volume of speaking
Serving others from a team-centered approach
Projecting a positive image
Making excellence the goal in everything you do
All employees are encouraged to participate in UCBC sponsored events: Athens Clarke County Relay for Life, CFNEGA Triathlon, & LLS Light the Night
NOTE: Incidents of behaviors not consistent with the customer service attributes noted above will be documented in the employee’s personnel folder and depending upon the severity and/or frequency of such incidents, the employee may be terminated without following standard corrective action procedures.
Job Qualifications
Requires sitting, standing, walking, some bending, stooping, and stretching to include lifting up to 25 pounds; Potential for exposure to communicable illness from contagious patients; Extensive computer work, including viewing computer screens for long periods of time.
At University Cancer & Blood Center, we pride ourselves on listening. On providing hope, guidance, and comfort. On getting up each day and striving to make a positive impact on the lives of patients and their families. From our front-desk staff to our counselors, nurses, technicians and physicians – who’ve chosen to accept their calling, we salute them for their efforts and recognize them as the very special individuals that they are.
DO YOU HAVE WHAT IT TAKES TO JOIN US? IF SO WE’D LOVE TO HAVE YOU!
Job Description
JOB TITLE: DME/Check-In Receptionist
POSITION STATUS: Full Time
SUPERVISION RECEIVED: Reports directly to the Chief Facilities Management officer
Dme
Responsibilities include, but not limited to:
- Home Health Referrals
- DME orders through parachute
- Ostomy supply orders
- Trach supply orders
- Pleur X Cath Orders
- Urinary Cath Supply orders
- PEG orders
- Aerocare Medical Oxygen orders
- TPN orders
- Home IVF
- Wig/Mastectomy Orders
- Lymphedema Garments
- Warmly greet and assist visitors, patients, and employees upon arrival.
- Manage check-ins and direct inquiries appropriately.
- Maintain a clean, organized, and professional reception area.
- Assist with administrative tasks, scheduling, document handling and other tasks assigned.
GENERAL: Takes responsibility for meeting general requirements, code of conduct, and policies/procedures as outlined in the Employee Handbook, as evidenced by the following which may be observed by physicians, management, staff, patients, visitors and co-workers:
Maintaining attendance/punctuality in accordance with system policy & procedure (scoring does not include time taken for FMLA)
Adhering to the dress code and maintaining a neat appearance
Wearing and displaying ID badge appropriately at all times while on duty
Maintaining an organized and clean work area
Assisting with maintaining a neat and clean facility (pick up papers, reports, clean up spills, etc.)
Maintaining confidentiality as outlined in practice policy & procedure
Limiting equipment/computer use to work-related functions
Willingly performs other duties as assigned
Completing tasks within designated time lines as directed by management
Following employee conduct expectations as outlined in the Employee Handbook
Addressing co-workers in a courteous and professional manner at all times
Communicating effectively and appropriately as may be observed by physicians, management, staff, patients, visitors and co-workers
Demonstrating sensitivity to patients and their family members
Maintaining self-control in times of organizational stress and/or patient crisis
Recognizing unsafe and/or unusual situations and calling them to the attention of management
CUSTOMER SERVICE: Demonstrating an understanding of excellent customer service standards as evidenced by the following which may be observed by physicians, management, staff, patients, visitors and co-workers:
Greeting everyone first
Making a positive impression
Treating others as guests
Being respectful at all times to everyone
Communicating clearly in a well-modulated tone and volume of speaking
Serving others from a team-centered approach
Projecting a positive image
Making excellence the goal in everything you do
All employees are encouraged to participate in UCBC sponsored events: Athens Clarke County Relay for Life, CFNEGA Triathlon, & LLS Light the Night
NOTE: Incidents of behaviors not consistent with the customer service attributes noted above will be documented in the employee’s personnel folder and depending upon the severity and/or frequency of such incidents, the employee may be terminated without following standard corrective action procedures.
Job Qualifications
- Previous experience as a receptionist, guest services, or customer service role.
- Strong interpersonal and communication skills.
- Ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office Suite and scheduling systems.
- Professional appearance and positive demeanor.
- Knowledge of UCBC physicians, service lines, and company structure (or willingness to learn).
- Experience in healthcare or hospitality is a plus.
Requires sitting, standing, walking, some bending, stooping, and stretching to include lifting up to 25 pounds; Potential for exposure to communicable illness from contagious patients; Extensive computer work, including viewing computer screens for long periods of time.