Inside Sales

Support the Track Builder business objectives by maximizing the outside sales team member(s) efforts which include providing a multi-tasking process and procedure service. The successful employee is self-motivated, posse’s exceptional phone and follow-up skills, takes daily pride in the quality of work produced and is process and procedure driven. This employee also demonstrates leadership and problem resolution skills.

Responsibilities/Duties:

• Process customer orders accurately and efficiently.
• Prepare window and door quotes and respond promptly to customer emails and requests.
• Maintain and update customer accounts and records.
• Work closely with operations, purchasing, and project management teams to ensure customer satisfaction.
• Ensure all order documentation is complete and submitted correctly.
• Monitor customer portals and provide timely follow-up on orders and changes.
• Maintain pricing information and assist with quoting for new projects and developments.
• Enter and maintain accurate job and customer information in company systems.
• Learn and maintain knowledge of company products and procedures.
• Build and maintain positive relationships with customers, vendors, and team members.
• Resolve issues professionally and escalate concerns when necessary.
• Support additional projects and responsibilities as assigned.
  
  
  

Qualifications:

• Previous experience in inside sales, customer service, or order processing preferred.
• Prior experience quoting windows and doors is strongly preferred.
• Strong communication, organization, and multitasking skills.
• Attention to detail and ability to work independently.
• Proficiency in Microsoft Word and Excel; experience with ERP, CRM, and vendor quoting software is a plus.
• Reliable, accountable, and customer-service oriented.