What are the responsibilities and job description for the IT Program Manager position at Universal Technical Institute and Careers?
Overview:
Pay Range: $108,000 - $150,000
Licenses / Certifications:
Skills:
Standard Abilities:
The IT Program Manager provides strategic leadership across multiple interrelated IT projects within enterprise programs. This role manages program resources, budgets, risks, cross-functional dependencies, and ensures delivery of integrated solutions that support long-term business value. The IT Program Manager leads governance structures, facilitates executive stakeholder engagement, and oversees change management and benefits realization across the program lifecycle.
Pay Range: $108,000 - $150,000
What We Offer:
- Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
- Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
- Retirement Matching: 50% match on the first 6% of your contributions after 90 days
- Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
- Competitive Insurance: Health, vision, and dental coverage for you and your dependents
- Pet Insurance: Competitive coverage for your furry family members through ASPCA
- Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
Specific Accountabilities
-
Lead End-to-End Implementation
Drive planning, coordination, and execution of ERP (Workday), CRM, and SIS programs across all phases: requirements, design, development/configuration, testing, business readiness, OCM, and deployment. -
Business & IT Alignment
Partner with functional leaders to align technology solutions with business processes and compliance requirements. -
Vendor & Partner Management
Manage relationships with Workday and Salesforce implementation partners, ensuring deliverables meet contractual obligations and quality standards. -
Risk & Issue Management
Proactively identify risks related to data migration, system performance, and change adoption; develop mitigation strategies. -
Governance & Steering Committees
Facilitate executive-level governance forums, presenting program health, KPIs, and strategic recommendations. -
Organizational Change Management (OCM)
Oversee OCM strategies to ensure stakeholder engagement, training, and adoption of new systems.
Education / Experience:
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field (required)
- Master’s degree (preferred)
- Ten (10) years of experience in IT program and project management, including enterprise-level initiatives (required)
- Experience in management of complex, cross-functional IT initiatives
- Expert understanding of Program Management, and Adaptive Project Management methodologies as well as agile frameworks and ways of working
Licenses / Certifications:
- PMP Certification (Required)
- PgMT Certification (preferred)
- Valid, state-issued driver's license (required)
Skills:
- Deep ERP/CRM Expertise: Hands-on experience with Workday Finance modules and Salesforce Sales/Service Cloud.
- Data Migration & Integration: Strong understanding of ETL processes, APIs, and middleware for large-scale system integrations.
- Testing Leadership: Expertise in managing UAT, SIT, and regression testing for enterprise applications.
- Budget & Financial Control: Ability to manage multi-million-dollar program budgets and vendor contracts.
- Executive Communication: Skilled in presenting complex program updates to C-suite stakeholders.
Abilities
- Strategic Leadership: Ability to lead multi-year, multi-system transformation programs.
- Decision-Making Under Ambiguity: Navigate complex organizational structures and competing priorities.
- Cross-Functional Collaboration: Build strong partnerships across Finance, Marketing, Student Services, and IT.
Experience
- Mandatory:
- Direct leadership of at least one Workday ERP or Salesforce CRM implementation from initiation to deployment.
- Preferred:
- Experience with Student Information Systems.
- Background in higher education or large-scale corporate environments
Standard Abilities:
- Able and willing to:
- Communicate, think, learn, and reason
- Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
- Safely ambulate and/or maneuver when on-site at Company locations
- Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
- Ability to use good judgment, problem-solving and decision-making skills
- Ability to maintain confidentiality and manage sensitive information with discretion
- Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
- Ability to gain, understand and apply information and data as it relates essential functions of the position
- Ability to foster long-term relationships with stakeholders
Salary : $108,000 - $150,000