Director, TAA Performance Sales

Wolters Kluwer is a leading provider of innovative tax and accounting software solutions, dedicated to empowering individuals and businesses with tools that streamline financial management and enhance compliance. We pride ourselves on delivering exceptional value to our clients through cutting-edge technology and unparalleled customer service. The role of Director, Performance Sales is responsible for the overall sales strategy and execution within the TAA Performance Market as well as leading and developing a team of sales leaders, sellers and support personnel. The primary responsibility of this role will be to execute sales growth for the New Business Software Sales team; including Inside Sales, Field Sales, Strategic Accounts, and Reseller Channels in both the United States and Canada. The Director, Performance Sales will work directly with Segment Leadership to align on overall strategy and go to market execution for the Performance Market. Additionally, this role is responsible for partnering with the TAA Performance Retention team and influencing and providing feedback to Product, Finance, Learning & Development and Marketing, on go to market execution. This is a critical role in driving the commercial engine and will execute on our present and shape the future of the Performance Market, understanding the needs of our clients to determine the appropriate go-to-market motions including both direct sales and digital sales. This role requires making decisions using data and a track record of meeting and exceeding sales quota and expectations on a consistent basis. This is a hybrid office role, aligned with hybrid office expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES Data-driven Team Leadership & Growth Orientation: Lead, coach, and motivate a team of sales leaders and sales representatives with a focus and proficiency in sales pipeline management, pre-and-post sale KPIs, generating new business, setting clear goals, and fostering a results-driven culture. Consistently achieve or exceed annual sales targets. New Business Acquisition: Drive the expected new business acquisition through our Core new business teams and reseller channel, partnering with our marketing organization to drive the appropriate lead flow to the team, while ensuring annual sales quotas are met or exceeded. Cross Sell/Upsell: Proactively work with customers to understand their needs and make appropriate recommendations for software solutions that fit the strategy of their business. Client Advocacy & Feedback Management: Act as a trusted advisor and advocate for clients within the organization. Gather feedback, understand pain points, and work cross-functionally to address client needs, providing actionable insights to improve our offerings. Performance Monitoring & Reporting: Track client engagement metrics, service utilization, and satisfaction levels. Report on client success KPIs, and revenue from service add-ons, ensuring transparency and continuous improvement. Client Success & Value Creation: Build and maintain strong relationships with clients, focusing on delivering high-value service and ensuring client satisfaction. Identify opportunities to enhance client experience and provide additional value through solutions tailored to their needs. Salesforce.com Management: Proactively manage Salesforce.com pipeline and tracking of all renewals and service add-ons, ensuring each opportunity is reported accurately, is in the proper selling stage and reporting progress up through senior management. OTHER DUTIES Performs other duties as assigned by supervisor. Attend key customer and industry conferences, when applicable JOB QUALIFICATIONS Education: Bachelor’s degree in Business, Marketing, or a related field; relevant experience may be considered in lieu of education. Experience: Minimum: 15 years of relevant sales / sales leadership experience. Consistent track record of meeting and exceeding sales targets. Ability to lead, develop and manage sales managers and their reports. Ability to influence the team to deliver on outcomes. Related experience including: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams). Strong interpersonal and communication skills with a focus on building and sustaining relationships. Strong working knowledge of industry product solutions. Excellent problem-solving abilities and a proactive approach to client needs. Familiarity with CRM software, client success platforms, and data analytics. Other Knowledge, Skills, Abilities or Certifications: Effective written and verbal communication skills, interacting with all levels of employees and management. Good analytical and problem-solving skills. Project manages with a highly collaborative style, deadline sensitive high priority programs and deliverables with a team- focused attitude. Team oriented, cooperative, and flexible. Demonstrated ability to collaboratively work with a wide range of people at all levels of the organization. TRAVEL REQUIREMENTS Approximately 50% travel required – trips for client visits, training, sales office visits or team meetings when necessary. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $189,950 - $268,900 If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

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