Catering - Back of House

At Universal Studios Hollywood, we are committed to creating a balanced and rewarding work environment while encouraging individual growth and development. Join our world-renowned food and beverage team where you can work side by side with experienced culinary professionals. This team focuses on growing the culinary skills you’ll need to succeed in a challenging and exciting environment. As a company, we are committed to treating each other with respect and we take pride in working together to create fun and memorable moments for our Guests! Join the dynamic Special Events Catering team at Universal Studios Hollywood as a Catering Warehouse/Back of House Team Member, where you’ll play a vital role in supporting exceptional events and experiences. In this fast-paced, detail-oriented role, you’ll be responsible for setting up event spaces with tables, chairs, linens, bars, and décor in accordance with event prospectuses. Key responsibilities include supplying buffets, bars, and specialty stations with necessary goods, building and staging pallets and catering carts, and transporting items across the property. You’ll also maintain cleanliness and organization in work areas, ensure all equipment is operational, and manage inventory to ensure all event needs are met. Collaboration is central to this role, as you’ll work closely with both back-of-house and front-of-house teams to deliver seamless service and memorable experiences. Your ability to adapt in a fast-paced environment, attention to detail, and commitment to safety and excellence will help make every event a success.

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs
  
  

Responsibilities

• Set up and tear down of Special Events including hauling tables, chairs, stages, bars, décor, trash, soiled linens, etc.
• Setting out linen tablecloths, china, glassware, silverware, chaffing dishes, etc.
• Building pallets of supplies needed for events outside of the main ballroom.
• Operating a pallet jack to move the pallets.
• Assembling bar cages of all the necessary liquor to be used on the bar stations.
• Executing scullery needs, including hauling dirty dishes, scraping food, and placing dishes in dishwasher.
• General cleaning of the event site (sweep, emptying trash, mop back hallway).
• Promotes and provides extraordinary guest service for both internal and external guests; answers questions and offers information in a courteous manner. Seeks to provide assistance to guests.
• Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.
• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies are upheld.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned
  
  

Qualifications

• Must be 18 years old or older
• Previous experience in either a catering or restaurant role preferred
  
  

Job Demands

• Must be able to walk or stand for extended periods of time
• Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
• The noise level is generally moderate to high
• Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors
  
  

Schedule

• Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays
  
  

Pay

• $25 per hour
  
  

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

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