What are the responsibilities and job description for the Fingerprint Technician position at UNIVERSAL SCREEN INC?
Job Summary:
Perform biometric processing of fingerprints, photographs, and signatures to meet or exceed program accuracy and standards.
Duties and Responsibilities
•Successfully complete required biometric and data capture processes and paperwork on each customer
•Provide superior customer service to internal and external customers.
•Verify customer identity and scan required documents into the database system.
•Record and track processing time for each applicant and ensure applicants are processed in the appropriate order.
•Communicate with customers, employees, and other individuals to answer questions and make inquiries.
•Review files, records, and other documents to obtain information to respond to requests.
•Motivate and assist customers with enrollment needs.
•Schedule, assign, confirm, and follow up on inquiries.
•Complete work schedules while arranging a time for walk-ins
•Establishes file, maintains, and retrieve files. as requested.
•Light cleaning
•Performs other related duties as required.
•Perform and assist in the collection process.
•Solve scheduling problems and troubleshoot complex situations.
Skills
•Ability to learn and adapt quickly to new technologies and operating procedures, as well as new services offerings and evolving work environments.
•Ability to work in a fast-paced, customer-facing environment while always maintaining professionalism.
•Ability to maintain a high level of productivity under minimal supervision.
•Committed to the highest level of ethics and integrity and providing customer privacy.
Salary : $14 - $17