Commercial Lines Account Manager

Company Description:

Universal Risk Insurance Services is a trusted, independent commercial insurance agency located in the heart of the San Fernando Valley, serving businesses throughout California and beyond from our Sherman Oaks office. NO STRES, NO DRAMA, FAMILY FEEL AGENCY.

Job Description:

Offering a full time (In Office) position for a licensed Commercial Account Manager, Must know AMS360

Small family feel agency, with a great family feel culture. No mega-house pressures here. We work hard, play hard, and back each other up no matter what.

Must be experienced, quick thinker, fast on your feet, and ready to grow fast with my agency.

Job Summary:

We are seeking an experienced Commercial Account Manager to join our team. In this role, you will manage a portfolio of commercial insurance accounts, ensuring exceptional client service, policy accuracy, and compliance. You'll work closely with our producers and clients to handle renewals, endorsements, and claims, all while leveraging your expertise in property and casualty (P&C) insurance.

Key Responsibilities:

• Manage day-to-day servicing of commercial accounts, including policy renewals, endorsements, certificates of insurance, and billing inquiries.
• Build and maintain strong relationships with clients, providing proactive advice and solutions to meet their insurance needs.
• Collaborate with underwriters, carriers, and internal teams to resolve issues and negotiate terms.
• Utilize AMS360 agency management system for data entry, reporting, and workflow management.
• Handle claims processing, audits, and compliance requirements.
• Assist in identifying cross-selling and upselling opportunities to grow client accounts.
• Stay current on industry trends, regulations, and carrier updates to ensure best-in-class service.

Qualifications:

• Must hold a valid Property & Casualty (P&C) Insurance License in California.
• Proven experience as a Commercial Account Manager or similar role in the insurance industry.
• Proficiency with AMS360 agency management software is required.
• Strong knowledge of commercial insurance products, including general liability, workers' compensation, property, and auto.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Bachelor's degree in business, finance, or a related field is preferred but not required.
• 3 years of relevant experience preferred; salary commensurate with experience.

What We Offer:

• Competitive salary range of $85,000 - $105,000, based on experience.
• Comprehensive benefits package including health insurance, retirement plans, paid time off, and professional development opportunities.
• A family-feel workplace with flexible hours, team events, and a supportive culture.
• Opportunities for advancement in a growing agency.

If you're a licensed P&C professional with AMS360 expertise and a passion for client service, we'd love to hear from you! Please send your resume and a brief cover letter to [your email address or application link] with the subject line "Commercial Account Manager Application - Sherman Oaks." We are an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Years of AMS360 experience?

Experience:

• Insurance: 3 years (Preferred)

License/Certification:

• CA P&C Insurance License (Preferred)

Ability to Commute:

• Los Angeles, CA (Required)

Ability to Relocate:

• Los Angeles, CA: Relocate before starting work (Required)

Work Location: In person

Role Description

This is a full-time hybrid role for a Commercial Lines Account Manager located in Los Angeles, CA, with some flexibility for remote work. The Commercial Lines Account Manager will be responsible for managing and servicing assigned commercial insurance accounts. Primary tasks include handling policy renewals, processing endorsements, responding to client inquiries, coordinating with insurance carriers, and identifying opportunities for cross-selling and upselling. The role involves ensuring high levels of customer satisfaction through skilled communication, timely responses, and the effective resolution of issues.

Qualifications

• Expertise in Commercial Lines Coverage and Employee Benefits
• Strong Account Management and Customer Service abilities
• Background in Insurance practices and processes
• Great communication, organizational, and multitasking skills
• Proficiency with relevant insurance management software is a plus
• Industry certifications such as CISR, CIC, or CPCU are advantageous
• Proven experience in a similar role within the insurance sector