What are the responsibilities and job description for the Sales Support Representative position at Universal Remote Control?
The Sales Support Representative provides administrative, technical, and customer service support to the sales team, integrators, and clients in the home automation industry. This role ensures smooth sales operations, accurate order processing, and excellent customer sales, reporting, documentation, and cross-department coordination. The position requires strong organizational skills, attention to detail, and the ability to provide prompt, accurate assistance to both internal teams and external partners.
Duties/Responsibilities:
Sales Support & Administration
- Ensure efficient handling of quotes, order processing, pricing requests, and customer communications.
- Manage procedures for order management, CRM accuracy, and cross-departmental coordination.
- Create sales reports, forecasts, and key performance dashboards for senior leadership.
- Manage CRM records, update customer information, and track sales pipelines.
- Process sales orders and coordinate with purchasing and logistics teams.
- Develop, maintain and distribute regular sales reports.
- Provide Ad-Hoc reports and analysis to support strategy, prioritization and planning.
Customer & Partner Engagement
- Respond to customer and integrator inquiries regarding products, orders, and pricing.
- Provide timely updates on order status, shipping, and delivery expectations.
- Ensure a positive customer experience by resolving issues quickly and professionally.
Technical Product Support
- Maintain knowledge of smart home technologies and product lines (e.g., Control4, Crestron, Savant, Lutron, Sonos, networking equipment).
- Assist in reviewing system designs and ensuring product compatibility.
- Research new product features and provide recommendations to the sales team.
Cross-Functional Coordination
- Work with engineering, purchasing, logistics, and marketing teams to support sales activities.
- Help prepare and maintain product literature, pricing sheets, and promotional materials.
- Support internal training sessions and product webinars as needed.
Required Skills/Abilities:
- Familiarity with home automation ecosystems (Control4, Crestron, Savant, Lutron, URC).
- Basic understanding of AV, networking, lighting control, or low-voltage systems.
- Experience working with integrators, builders, or custom installation partners.
- Strong communication, problem-solving, and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
Education and Experience:
- 1–3 years of experience in sales support, customer service, or inside sales (home automation, AV, or consumer electronics preferred).
- Strong technical aptitude and interest in smart home or connected device technology.
- Proficiency with CRM platforms (Salesforce, HubSpot, Zoho) and Excel/Google Sheets.
Physical Requirements:
- Standard office environment; no unusual physical requirements.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Salary : $55,000 - $60,000