What are the responsibilities and job description for the Customer Service Representative - (On Site) position at Universal Preservachem, Inc. (UPI)?
UPI Global Ingredients (UPI) is a supplier of natural ingredients and chemicals to the Personal Care, Food & Beverage, Pharmaceutical, Veterinary, Health & Nutrition, Flavor & Fragrance, HI&I, Ag & Feed, and Industrial trades.
Job Description
The Customer Service Representative (CSR) will manage customer queries, process orders, and appropriately resolve/escalate customer related issues. Additionally, the CSR will support our salesforce by monitoring customer accounts to ensure that orders are entered, processed, and shipped accurately and efficiently and that all customer inquiries are responded to in a timely manner. The CSR is expected to proactively identify cross sell and upsell opportunities and establish strong customer relationships resulting in increased sales, customer loyalty, and referrals.
Responsibilities
- Maintain a positive, empathetic, and professional attitude towards customers and team members at all times
- Respond promptly to customer inquiries via phone or email
- Process orders and customer requests
- Build and maintain positive relationships with customers, sales representatives, and internal departments
- Identify and assess customers’ needs to achieve increased satisfaction, retention, and revenue
- Customer account oversight
- Resolve customer issues by determining root cause and best possible solutions
- Update customer records in Sage X3 (ERP System)
Requirements
- High school diploma, general education degree, or equivalent
- Chemical background preferred but not required
- Strong computer skills
- Experience in a customer support role and/or Inside Sales
- Strong attention to detail
- Ability to work under pressure
- Excellent communication skills
- Professional demeanor
- Ability to multitask, prioritize and manage time effectively
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person