What are the responsibilities and job description for the Escort, Entertainment position at Universal Parks & Resorts?
JOB SUMMARY: Responsible for facilitating Entertainment performances. Position promotes positive guest experiences through one-on-one interactions with guests and by assisting performers.
MAJOR RESPONSIBILITIES:
- Facilitates entertainment performances by providing positive service and accurate information to guests according to Entertainment departmental guidelines and expectations. Responsible for the safety and physical well-being of performers while on set. This includes; assisting with lines, camera and photos, autograph books and other guest/management needs. Responsible for safely escorting performance vehicles to, on and from set, while monitoring guest safety.
- Assists and accompanies Entertainment performers to, on and from assigned sets. Supports Animated Characters with Dressing/Undressing character costumes including Zippers, Snaps, shoes and Head pieces.
- Responsible for assisting in operational/administrative duties which may include; daily set up and strike of stanchions and signage, proper use and refueling of company vehicles, and completion of daily paperwork.
- Follows daily care guidelines for character costumes in order to maintain the integrity of the performance or role and provides communication to management regarding costume problems, issues and concerns.
- Expected to occasionally participate in Entertainment performances as directed by Entertainment Management.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
SCOPE: Responsible for ensuring performer and guest safety during guest/character interactions and upholding UO’s Mission of delivering unforgettable experiences to our guests.
EDUCATION: High school degree or GED: Preferred
EXPERIENCE: 1-3 years theme park or guest service experience preferred; or equivalent combination of education and experience.
CERTIFICATIONS, LICENSES, REGISTRATIONS: Valid FL Driver’s License required
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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Salary : $1 - $1,000,000