What are the responsibilities and job description for the Sr Manager, Employee Relations position at Universal Orlando Resort?
JOB SUMMARY:
The Senior Manager, Employee Relations leads and mentors a team of Employee Relations investigators in investigating complex and sensitive matters throughout UDX operations. The Senior Manager will serve as a neutral party to investigate and facilitate the resolution of concerns of Team Members and managers, involving allegations of discrimination, harassment, and retaliation. The ideal candidate will have significant experience operating in a fast-paced and guest-facing environment and possess a strong investigatory and leadership skill set working in highly matrixed organizations. Schedule flexibility with occasional travel, and working with shifts outside the regular workday.
MAJOR RESPONSIBILITIES:
Bachelor’s degree in Human Resources, Labor Relations, Business Management, or related field required.
EXPERIENCE:
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE
The Senior Manager, Employee Relations leads and mentors a team of Employee Relations investigators in investigating complex and sensitive matters throughout UDX operations. The Senior Manager will serve as a neutral party to investigate and facilitate the resolution of concerns of Team Members and managers, involving allegations of discrimination, harassment, and retaliation. The ideal candidate will have significant experience operating in a fast-paced and guest-facing environment and possess a strong investigatory and leadership skill set working in highly matrixed organizations. Schedule flexibility with occasional travel, and working with shifts outside the regular workday.
MAJOR RESPONSIBILITIES:
- Lead, mentor, and develop a team of Employee Relations investigators, including providing guidance on promptly and thoroughly investigating matters. Manage day-to-day operations of the Employee Relations team, setting priorities, resolving roadblocks, and ensuring accountability. Drive team development, fostering a collaborative and results-driven culture.
- Build relationships and collaborate with Human Resources Business Partners, UDX operations leadership, NBCU Legal, and NBCU Fair Employment Practices.
- Responsible for conducting in-depth interviews and investigations, including gathering and evaluating information; preparing reports, determining facts; conferring with operations leadership and HR Business Partners regarding case findings and recommended disciplinary actions; assisting with the preparation of disciplinary documentation.
- Provides guidance and direction to senior operations management and HR Business Partners on all matters related to Employee Relations. Ensures fair and consistent enforcement of policies and practices, and legal compliance. Ensures disciplinary actions are handled fairly and consistently.
- Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation. Share recommended actions with Human Resources Business Partners and UDX operations leadership
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
Bachelor’s degree in Human Resources, Labor Relations, Business Management, or related field required.
EXPERIENCE:
- Demonstrated ability to drive HR processes and to deliver high-quality HR services in a fast-paced, high-change environment.
- Strong facilitation, influencing, and conflict resolution skills.
- Demonstrates vertical flexibility - Ability to shift focus from big picture to "getting things done" as necessary
- Thorough knowledge of MS Excel, Word, and PowerPoint. Experience with an HRMS such as SAP and Oracle.
- Experience in the hospitality industry is highly preferred.
- Ability to develop integrated solutions from inception to post-delivery assessment.
- Extensive knowledge of applicable state and federal employment and labor laws and governmental compliance requirements.
- 7 years of progressive Employee Relations experience, including significant experience conducting investigations.
- 3 years of leading a team of Employee Relations professionals.
- Strong communication and interpersonal skills. Demonstrated ability to earn trust and work successfully on a wide range of Team Member issues.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE
