What are the responsibilities and job description for the Server Assistant - Universal Horror Unleashed position at Universal Orlando Resort?
Universal Horror Unleashed is a terrifyingly unique experience that will bring haunts to Las Vegas year-round. Located at Area 15 is the heart of horror – we would love to have you haunting alongside us! With the nature of this experience comes a unique working environment. You will find yourself working in dark environments around special effects including strobe lights, fog, artificial smells, and more. The working hours will be unique, typically spanning over late evenings/nights and weekends (holidays included). This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, and a variety of other discounts and perks.
Job Summary
Responsible for delivering best in class guest experience by delivering food and/or beverage to guests. Must have a passion for hospitality, providing attentive and friendly service while interacting with guests with intention to ensure guest satisfaction. Anticipates needs and proactively supports front of house Servers by effectively clearing, sanitizing, setting tables, restocking supplies including utensils, plates, condiments, and delivering food and/or beverages to guests and internal customers. Ensures cleanliness of the furniture, fixtures, and dining areas.
Job Responsibilities
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Destinations & Experiences via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Destinations & Experiences HR/Recruitment will be deemed the sole property of Universal Destinations & Experiences. No fee will be paid in the event the candidate is hired by Universal Destinations & Experiences as a result of the referral or through other means.
Universal Horror Unleashed. Here you can.
Universal Destinations & Experiences is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE
Job Summary
Responsible for delivering best in class guest experience by delivering food and/or beverage to guests. Must have a passion for hospitality, providing attentive and friendly service while interacting with guests with intention to ensure guest satisfaction. Anticipates needs and proactively supports front of house Servers by effectively clearing, sanitizing, setting tables, restocking supplies including utensils, plates, condiments, and delivering food and/or beverages to guests and internal customers. Ensures cleanliness of the furniture, fixtures, and dining areas.
Job Responsibilities
- Clears tables as required. Removes dirty dishes from table, gathers all soiled tableware to dish room, cleans and sanitizes tables and chairs according to established service standards.
- Must have full knowledge of table numbers, seating positions, menu items, ingredients, major allergens, and must be able to describe items to guests.
- Ensures plates and beverages are properly garnished and meet food quality standards before delivering items and serving to guests.
- Resets tables according to established specifications. Combines tables together or separates tables during service according to business needs.
- Maintains guest satisfaction, responds to guest requests, and communicates needs to appropriate team member.
- Maintains dining room cleanliness including but not limited to cleans, spills, sweeps floors, empties and relines trash cans, cleans bus tubs, cleans dust pans and other equipment.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
- Perform other duties as assigned.
- Individual Contributor
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Must be able to work a flexible and varying schedule based on business demands.
- Requires poise under pressure, a polished demeanor, and the ability to multitask in a guest facing role.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
- Any local or state required certifications or licenses.
- High school degree or GED is preferred.
- 6 months of food and beverage industry experience is required; or equivalent combination of education and experience.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Destinations & Experiences via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Destinations & Experiences HR/Recruitment will be deemed the sole property of Universal Destinations & Experiences. No fee will be paid in the event the candidate is hired by Universal Destinations & Experiences as a result of the referral or through other means.
Universal Horror Unleashed. Here you can.
Universal Destinations & Experiences is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE