What are the responsibilities and job description for the Representative, Product Integrity & NBCU Product Safety Center position at Universal Orlando Resort?
JOB SUMMARY:
NBCUniversal (NBCU) and Universal Products & Experiences (UP&E) develop licensed and branded consumer goods and promotional products which are sold at retail at theme parks and/or otherwise distributed worldwide. Product lines currently include toys, children’s products, food/drinkware, apparel, cosmetics, souvenirs, stationery, technology products and collectibles.
The role of Representative, Merchandise Compliance & Product Safety Center independently handles certain entry-level compliance functions for the UP&E-Parks Global Merchandise (PGM) and Product Safety Center (PSC) product compliance programs.
This role acts as an initial point-of-contact for the NBCUniversal Product Safety Center. The individual in this role handles low-level compliance processes / decisions and escalates technical or legal questions related to compliance of developed or custom-branded merchandise for NBCUniversal-owned/operated and licensed/affiliated business units.
The role helps to ensure that the domestic UDX theme parks, its applicable third-party partners and NBCU business units remain in compliance with all safety and legal compliance obligations as it relates to the development and distribution of branded or licensed retail products.
MAJOR RESPONSIBILITIES:
Universal Products & Experiences (UP&E)
At Universal Products & Experiences (UP&E), we transform iconic stories into products and experiences fans can wear, play, collect, and enjoy every day. From the thrilling universe of Jurassic World to the fun of Minions and the timeless magic of Back to the Future, we bring beloved franchises to life far beyond the screen.
Founded in 2016, UP&E combines the energy of a startup with the reach of a global leader. Our mission is bold yet simple: to take imagination beyond the screen through innovative products, immersive retail, and unforgettable theme park experiences. Partnering with world class licensees and creators, we deliver toys, fashion, collectibles, games, and lifestyle products across parks, retail, and digital platforms worldwide.
Creativity, technology, and storytelling are at the heart of everything we do. As part of Universal Destinations & Experiences, you’ll join a collaborative, inclusive global team where every voice matters—helping us be an employer of choice for top talent and a partner of choice for retailers, licensees, and creators. If you’re ready to bring imagination to life and create moments that matter, your adventure starts here.
Join us and help create moments that matter.
https://www.universalproductsexperiences.com/
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE
NBCUniversal (NBCU) and Universal Products & Experiences (UP&E) develop licensed and branded consumer goods and promotional products which are sold at retail at theme parks and/or otherwise distributed worldwide. Product lines currently include toys, children’s products, food/drinkware, apparel, cosmetics, souvenirs, stationery, technology products and collectibles.
The role of Representative, Merchandise Compliance & Product Safety Center independently handles certain entry-level compliance functions for the UP&E-Parks Global Merchandise (PGM) and Product Safety Center (PSC) product compliance programs.
This role acts as an initial point-of-contact for the NBCUniversal Product Safety Center. The individual in this role handles low-level compliance processes / decisions and escalates technical or legal questions related to compliance of developed or custom-branded merchandise for NBCUniversal-owned/operated and licensed/affiliated business units.
The role helps to ensure that the domestic UDX theme parks, its applicable third-party partners and NBCU business units remain in compliance with all safety and legal compliance obligations as it relates to the development and distribution of branded or licensed retail products.
MAJOR RESPONSIBILITIES:
- Acts as first point-of-contact for NBCU business units to respond to and/or escalate product compliance inquiries as part of the NBCU PSC. Performs Management with PSC compliance communications & tracking for NBCU business unit consultations & trainings and for the NBCU-Approved Promotional Vendors Program. Independently administers the six-month vendor check-in program and other vendor-vetting activities.
- Reviews & approves vendor-submitted product safety test reports & compliance documentation of lower risk products for completeness, accuracy, and potential escalation to technical team. Manages compliance data in merchandise databases & trackers and “chases” any incomplete documentation from vendors. Maintains SOPs, guidance documents, forms, and resource materials.
- Validates product safety compliance testing data and uploads electronic filing of certificate data in U.S. government’s CPSC Product Registry. Partners with internal Logistics team & external import brokers’ for requests of certificate identifier data for Universal-imported products filing for entry into U.S.
- Performs review/approval for and tracks technical files or other compliance documents for third-party merchandise service contracts for completeness, accuracy, and potential escalation to technical team.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
- Perform other duties as assigned.
- Bachelor's degree from a four-year college or university is preferred.
- 3 years of relevant corporate business experience in the field of Merchandise, Product Safety, Legal, or equivalent combination of education and experience.
- 2 years of recent experience with consumer product safety programs is strongly preferred.
- Experience with licensed products is a plus.
- Microsoft Office (willingness to learn new programs)
- Strong verbal communication skills
- Strong written communication skills
- Self-starter
- Multi-tasking skills
- Prioritization skills (for daily workload)
- Organization skills
- Detail orientation
- Research
- Service-oriented (toward internal & external cross-cultural clients)
- Product safety test / certificate data validation (accuracy / completeness / applicability / compliance to Company standards)
- Willingness & ability to participate in online meetings in other time zones (times other than standard business hours)
- Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions
- Consistent attendance is a job requirement
Universal Products & Experiences (UP&E)
At Universal Products & Experiences (UP&E), we transform iconic stories into products and experiences fans can wear, play, collect, and enjoy every day. From the thrilling universe of Jurassic World to the fun of Minions and the timeless magic of Back to the Future, we bring beloved franchises to life far beyond the screen.
Founded in 2016, UP&E combines the energy of a startup with the reach of a global leader. Our mission is bold yet simple: to take imagination beyond the screen through innovative products, immersive retail, and unforgettable theme park experiences. Partnering with world class licensees and creators, we deliver toys, fashion, collectibles, games, and lifestyle products across parks, retail, and digital platforms worldwide.
Creativity, technology, and storytelling are at the heart of everything we do. As part of Universal Destinations & Experiences, you’ll join a collaborative, inclusive global team where every voice matters—helping us be an employer of choice for top talent and a partner of choice for retailers, licensees, and creators. If you’re ready to bring imagination to life and create moments that matter, your adventure starts here.
Join us and help create moments that matter.
https://www.universalproductsexperiences.com/
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE