What are the responsibilities and job description for the Manager, Technical Services – Central Shops position at Universal Orlando Resort?
JOB SUMMARY:
Responsible for the safety, operation and repairs to rides and back of house equipment. Manage, Weld Shop, Fiberglass Shop, Paint Shop, Machine Shop, Sheet Metal Shop, and Hydraulic Shop. Ensure customer satisfaction on all delivered products. Manage work process to establish and maintain efficient work flow. Plan and schedule all work and develop processes. Ensure servicing and repairs are compliant with all governing bodies. Additional responsibilities include financial, TSAT, RCM, safety training and development of team they support.
MAJOR RESPONSIBILITIES:
Scope includes the Major Responsibilities described above as well as the Job Summary. The focus of the work performed will be to ensure UO attractions meet all operational commitments for vehicle count as well as meet show quality requirements in the parks.
EDUCATION:
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE
Responsible for the safety, operation and repairs to rides and back of house equipment. Manage, Weld Shop, Fiberglass Shop, Paint Shop, Machine Shop, Sheet Metal Shop, and Hydraulic Shop. Ensure customer satisfaction on all delivered products. Manage work process to establish and maintain efficient work flow. Plan and schedule all work and develop processes. Ensure servicing and repairs are compliant with all governing bodies. Additional responsibilities include financial, TSAT, RCM, safety training and development of team they support.
MAJOR RESPONSIBILITIES:
- Manages 1st, 2nd and 3rd shift supervisors and technicians in daily activities of the Weld, Fiberglass, Paint, Machine, and Hydraulic shops. Monitors the labor and purchasing budget while maintaining proper equipment and supply levels for the division.
- Work closely with Engineering and QC to ensure all fabrication and repair procedures are in compliance with all applicable requirements. Manages and approves ECN and DCN process for area of responsibility.
- Manages and assists special projects as assigned from start through completion. Duties to include performing business gap analysis, requirement evaluations, design and development of project plans, cost estimating and tracking, production of documentation and deliverables, coordination and implementation of applications or solutions.
- Manages discretionary and work order back log for machine shop, weld shop, paint shop, hydraulic shop, and special projects. Ensure work is completed when requested. Interface with all other departments across UO to ensure customer satisfaction on products delivered.
- Financial responsibility. Ensure shops are kept on budget and overtime is kept to a minimum. Routinely and regulary manage capital requests and execution of approved capital projects. Make sure all capital needs are input into the system and priority reviewed regularly.
- TSAT, employee safety, training and EHS compliance are always the highest priority. Make sure the teams are working within compliance and are current on training on all proper safety compliance and regulations. Make sure all team members are always up to date on their safety training.
- Support growth and development of your team and ensure all of the team is properly trained for all work activities and proper managing of team members. Work hand in hand with all the departments within UO.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
Scope includes the Major Responsibilities described above as well as the Job Summary. The focus of the work performed will be to ensure UO attractions meet all operational commitments for vehicle count as well as meet show quality requirements in the parks.
EDUCATION:
- High school degree or GED is required.
- Associate’s degree (AA) is preferred.
- Bachelor’s degree is preferred.
- 7 to 10 years of them park maintenance and supervisory experience; or equivalent combination of education and experience.
- NAARSO (National Association of Amusement Ride Safety Officials) inspector certification level 2 required.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE