What are the responsibilities and job description for the Manager, Employee Relations position at Universal Orlando Resort?
JOB SUMMARY:
The Manager, Employee Relations & Investigations will thoroughly and expeditiously investigate Team Member concerns in a fair, unbiased, and consistent manner. The ideal candidate will need to have significant experience operating in a fast-paced and guest-facing environment and possess a strong investigative skill set working in Union and Non-Union organizations. We’re seeking innovative solution seekers, natural collaborators, Team Member advocates, and culture architects to enable our Teams, partners, and business to do and be their best.
MAJOR RESPONSIBILITIES:
Bachelor’s degree in Human Resources, Labor Relations, or related field required.
EXPERIENCE:
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE
The Manager, Employee Relations & Investigations will thoroughly and expeditiously investigate Team Member concerns in a fair, unbiased, and consistent manner. The ideal candidate will need to have significant experience operating in a fast-paced and guest-facing environment and possess a strong investigative skill set working in Union and Non-Union organizations. We’re seeking innovative solution seekers, natural collaborators, Team Member advocates, and culture architects to enable our Teams, partners, and business to do and be their best.
MAJOR RESPONSIBILITIES:
- Responsible for autonomously conducting in-depth interviews and investigations of highly sensitive and complex allegations, including gathering and evaluating information; preparing reports, determining facts; conferring with managers about issues to creatively resolve problems, and answering questions regarding HR processes specific to investigations and discipline; assisting with the preparation of disciplinary documentation.
- Develop and implement standardized processes for conducting investigations and tracking, and documenting employee relations claims and cases. Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into a centralized system.
- Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation.
- Partner in analysis and revision of Team Member programs, policies, and practices to sustain a positive work environment.
- Provide counseling, advice, and guidance to Management and HR business partners in dealing with complex or sensitive employee relations issues, ensuring fair and consistent enforcement of policies and practices.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
Bachelor’s degree in Human Resources, Labor Relations, or related field required.
EXPERIENCE:
- Extensive knowledge of applicable state and federal employment and labor laws and governmental compliance requirements.
- Minimum 5 years of increasingly responsible Human Resources generalist experience, including experience with employee relations processes/activities.
- Minimum of 3 years of experience handling complicated employee investigations and collaborating with legal counsel to document and ensure timely resolutions with investigations.
- Strong communication and interpersonal skills. Demonstrated ability to earn trust and work successfully on a wide range of Team Member issues.
- Strong prioritization and time management skills.
- Ability to work independently.
- Strong critical thinking and problem-solving skills.
- Sensitive to deadlines and able to work on multiple projects simultaneously.
- Ability to maintain strict confidentiality.
- Advanced knowledge and experience with Microsoft Word, Outlook, Excel, and PowerPoint.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
- Advanced degree in Human Resources, Labor Relations, or related field.
- Demonstrated ability to drive HR processes and to deliver high-quality HR services in a fast-paced, high-change, matrixed environment.
- Strong facilitation, influencing, and conflict resolution skills.
- Demonstrates vertical flexibility - ability to shift focus from big picture to "getting things done" as necessary
- Experience with a case database, such as Oracle, CaseIQ, or iSight.
- Experience in union/represented environments or the hospitality industry is highly preferred.
- Ability to develop integrated solutions from inception to post-delivery assessment.
- Occasional flexibility with working weekends and holidays, if needed.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE