What are the responsibilities and job description for the Industrial Engineer position at Universal Orlando Resort?
JOB SUMMARY:
Provide analytical decision-making support for Universal Destinations & Experiences leadership in order to drive significant value through increased efficiency or incremental revenue that positively impacts the company's bottom-line. Utilize a combination of quantitative methods and experience in the areas of operational planning support, capacity/demand analysis and productivity/process improvement to drive OCF improvements.
MAJOR RESPONSIBILITIES:
Required: Bachelor’s degree in Industrial Engineering, Operations Research, Management Science, Decision Science, or a closely related field.
Preferred: Master’s degree in Industrial Engineering, Operations Research, Management Science, Decision Science, or a closely related field of study.
EXPERIENCE:
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE
Provide analytical decision-making support for Universal Destinations & Experiences leadership in order to drive significant value through increased efficiency or incremental revenue that positively impacts the company's bottom-line. Utilize a combination of quantitative methods and experience in the areas of operational planning support, capacity/demand analysis and productivity/process improvement to drive OCF improvements.
MAJOR RESPONSIBILITIES:
- Apply comprehensive knowledge of industrial engineering and business analytics to departmental projects and initiatives in order to ensure utilization of appropriate unique or derived methodological approach, measurements, tools, and objective, structured analytic techniques (e.g., probability and statistics, process flow analysis, queuing theory, mathematical optimization, computer simulation, etc.) to determine root causes, engineer solutions, implement, and institutionalize change.
- Obtain data using database querying tools and develop and conduct field data collection studies in support of sophisticated modeling and analysis methodologies.
- Assist in the development of business cases and presentations to all levels within UDX -- from frontline stakeholders to senior management and executive leadership
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
Required: Bachelor’s degree in Industrial Engineering, Operations Research, Management Science, Decision Science, or a closely related field.
Preferred: Master’s degree in Industrial Engineering, Operations Research, Management Science, Decision Science, or a closely related field of study.
EXPERIENCE:
- Required: 3 years of applied industrial engineering and operational analysis, or equivalent experience.
- Preferred: 2 years of experience performing operational analyses for theme parks, resorts, retail/dining/entertainment venues, etc.
- Experience conducting field studies/data collection efforts and analyses, including familiarity with operational planning, capacity/demand analysis and modeling techniques.
- Knowledge regarding and experience using data querying and programming tools (e.g., SQL, Python, etc.), business intelligence/dashboarding software tools (e.g., Power BI, etc.), and statistical modeling software applications (e.g., R, SPSS, etc.) is a plus.
- Strong computer skills including spreadsheets, databases, statistical and graphics software.
- Demonstrated superior analytical ability, conceptual thinking and creative problem solving.
- Demonstrated excellent interpersonal skills, including ability to partner with others to handle multiple priorities in a challenging operational environment.
- Ability to work in a fast-paced environment under changing conditions.
- Strong project management skills, including the ability to manage multiple tasks simultaneously.
- Demonstrated understanding of the Universal Destinations & Experiences (UDX) heritage and a commitment to change and excellence
- Willingness to support a 24/7/365 Universal Destinations & Experiences (UDX) operation, which includes periods of high demand (weekends, holidays, etc.).
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE
