What are the responsibilities and job description for the Director, Talent & Culture – UDX (Digital & Technology) position at Universal Orlando Resort?
JOB SUMMARY:
As Director, Talent & Culture for Universal Destinations & Experiences, you will serve as a strategic advisor, capability builder, and experience creator, directly aligning talent and organizational strategies with business goals. This role partners closely with executive leadership to influence change, build critical capabilities, and drive a people-first culture through integrated talent solutions, organizational transformation, and cultural evolution.
This role provides direct support to the UDX Digital & Technology Division as well as the NBCU Operations & Technology team that provides services to UDX. In this role you will enable and lead transformational HR/T&C initiatives across the organization—serving as a critical connector between business strategy, talent priorities, and change execution—ensuring enterprise-wide impact and sustainable value realization.
MAJOR RESPONSIBILITIES:
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE
As Director, Talent & Culture for Universal Destinations & Experiences, you will serve as a strategic advisor, capability builder, and experience creator, directly aligning talent and organizational strategies with business goals. This role partners closely with executive leadership to influence change, build critical capabilities, and drive a people-first culture through integrated talent solutions, organizational transformation, and cultural evolution.
This role provides direct support to the UDX Digital & Technology Division as well as the NBCU Operations & Technology team that provides services to UDX. In this role you will enable and lead transformational HR/T&C initiatives across the organization—serving as a critical connector between business strategy, talent priorities, and change execution—ensuring enterprise-wide impact and sustainable value realization.
MAJOR RESPONSIBILITIES:
- Strategic Business Partnership
- Serve with integrity as a trusted advisor to business leaders, understanding their strategies, operations, and financial drivers to inform HR actions.
- Align talent and workforce strategies with current and future business needs, ensuring workforce readiness and organizational agility.
- Influence business decisions through data-driven insights, leveraging talent intelligence, market trends, and workforce analytics.
- Transformation Leadership
- Support and manage the T&C/business transformation roadmap, ensuring alignment with broader business transformation goals and culture shifts.
- Oversee value realization, change management, and portfolio integration, ensuring measurable impact and adoption of transformation behaviors.
- Partner with Initiative Owners and Module Owners to drive cross-functional collaboration, resolve roadblocks, and deliver expected business outcomes.
- Change Leadership & Communication
- Lead enterprise-wide change management efforts, supporting cultural adoption of transformation behaviors and continuous improvement.
- Coordinate with Corporate Communications to develop and execute strategic communication plans that ensure alignment, engagement, and transparency across all levels of the organization.
- Work closely with TD to determine learning, training, and enablement strategies to support leader and team adoption of new ways of working.
- Talent Strategy & Capability Building
- Partner with business leaders and COEs to assess and close gaps in talent and leadership capability; build robust succession pipelines aligned with business priorities.
- Champion contemporary HR/T&C practices, including performance management, leadership development, and employee engagement.
- Promote and model inclusive leadership, ensuring diversity, equity, and belonging are embedded in all HR and business initiatives.
- Organizational Effectiveness
- Partner with business leaders and COEs to optimize organization design, team structures, and ways of working.
- Use diagnostic tools and employee feedback to shape high-impact solutions that improve effectiveness, performance, and engagement.
- Continuously challenge the status quo, bringing fresh, external perspectives to drive innovation in T&C practices.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
- Perform other duties as assigned.
- Bachelor’s degree in human resources, Business Administration, Organizational Development, or related field required; master’s degree or HR certification (e.g., SHRM-CP or SCP) preferred.
- 8 years of progressive HR leadership experience, including significant experience as a strategic HR Business Partner.
- Prior experience supporting digital and technology clients and/or corporate functions, preferred.
- Proven ability to partner with diverse client groups, HR COE, and key business partners in a global matrix organization.
- Strategic Advisor
- Deep business acumen; able to link people strategy to business performance.
- Trusted influencer and coach to senior leaders; persuasive communicator who drives action.
- Brings the voice of the Team Member into decision-making and culture-building.
- Capability Builder
- Assesses and strengthens organizational and leadership capability across functions.
- Supports the development of future-ready teams through learning, coaching, and talent programs.
- Develops HR solutions informed by data, contemporary practices, and workforce trends.
- Experience Creator
- Designs and delivers people-first strategies that foster an inclusive, high-performing culture.
- Creates experiences that engage, retain, and develop top talent at all levels.
- Champions authenticity, humility, integrity, and collaboration in every interaction.
- Proven success leading organizational transformation, cultural change, or enterprise-wide talent initiatives.
- Strong capability in change management, talent strategy, and business consulting.
- Experience using data analytics to shape T&C decisions and measure outcomes.
- Demonstrated ability to navigate complex, matrixed environments and influence without authority.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE