What are the responsibilities and job description for the Director, Finance - Data Science & Attendance Forecasting position at Universal Orlando Resort?
JOB SUMMARY:
Design, develop and evaluate advanced predictive and machine learning models with a focus on attendance and ticketing revenue forecasting/planning for UDX including, but not limited to, UOR, USH, USJ, and UBR. Analyze and extract relevant information about guest behaviors and preferences from both structured and unstructured data to better understand visitation by sales channel, origin, and ticket type. Help define and optimize financial strategy using a variety of techniques, ranging from statistical analysis and artificial intelligence to complex data mining and modeling. Deliver clear and compelling findings with data visualization tools and presentations that inform and assist in key decisions for internal stakeholders. Collaborate with colleagues in Marketing, Operations, Finance, and IT to infuse predictive analytics into increased forecasting accuracy and profitability.
MAJOR RESPONSIBILITIES:
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE
Design, develop and evaluate advanced predictive and machine learning models with a focus on attendance and ticketing revenue forecasting/planning for UDX including, but not limited to, UOR, USH, USJ, and UBR. Analyze and extract relevant information about guest behaviors and preferences from both structured and unstructured data to better understand visitation by sales channel, origin, and ticket type. Help define and optimize financial strategy using a variety of techniques, ranging from statistical analysis and artificial intelligence to complex data mining and modeling. Deliver clear and compelling findings with data visualization tools and presentations that inform and assist in key decisions for internal stakeholders. Collaborate with colleagues in Marketing, Operations, Finance, and IT to infuse predictive analytics into increased forecasting accuracy and profitability.
MAJOR RESPONSIBILITIES:
- Develops relevant statistical models such as mathematical optimization, stochastic process models, artificial intelligence, econometric methods and decision analysis in the development of predictive analytics to assist in attendance and ticket revenue forecasting.
- Create and execute automation and data mining requests utilizing SQL, Excel, R/SAS/Python and other statistical programs detecting patterns, opportunities and insights that drive our business.
- Create the analytics to leverage known, inferred and appended information about origins and recognizing patterns to assist in outlook forecasting.
- Trouble shoot forecast and optimization anomalies with FP&A team through the use of statistical and mathematical optimization models. Develop testing to explain and or reduce these anomalies.
- Oversee and develop key visitor forecasts as well as provide budget support based on trends in the business/industry.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
- Bachelor’s degree is required.
- Master’s is preferred.
- PhD is preferred.
- MS/PHD degrees in Industrial Engineering, Operations Research, Management Science, Mathematics, Computer Science, Statistics or equivalent
- 10 years prior hands-on experience in data science.
- Experience programming with statistical modeling tools to fuel and deliver forecasts with financial accuracy.
- Strong familiarity with manipulating and mining unstructured data to transform business decisions that impact the bottom line.
- Experience leveraging artificial intelligence, predictive modeling, big data analytics, exploratory data analysis, and machine learning to drive significant business impact
- Expert knowledge programming/statistics (R, Python, SAS)
- Expert in Microsoft Products (Excel, PowerPoint, Word, Access)
- Capable of interacting with relational databases through SQL
- Ability to manipulate unstructured data to form insights about the business
- Experience with visual analytic tools Power BI
- Ability to paint a picture through analytics that will enhance and determine business decisions
- Demonstrated a willingness to both teach others and learn new techniques
- Ability to handle multiple projects required and work independently in a deadline-oriented environment
- Desire to work in a fast-paced environment required
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE