Attendant, Lobby - Universal Kids Resort

JOB SUMMARY:

The Lobby Attendant is responsible for maintaining the cleanliness, safety, and overall presentation of public areas, including lobbies, restrooms, corridors, and other high-traffic guest spaces. This role plays a key part in creating a welcoming and spotless environment for all guests, especially families and children visiting Universal Kids Resort. The Lobby Attendant ensures that all areas are consistently clean, well-stocked, and guest-ready throughout the day.

JOB RESPONSIBILITIES:

• Cleans, disinfects, and maintains all public areas including lobbies, hallways, restrooms, elevators, and entrances to ensure a spotless and welcoming environment. Ensures the proper use of cleaning agents, equipment, and adherence to appropriate safety guidelines and procedures.
• Monitors and replenishes supplies in public restrooms and guest-facing areas (e.g., tissues, soap, paper towels) throughout the day.
• Responds promptly to guest spills, trash, or cleanliness issues in high-traffic areas to ensure safety and guest satisfaction.
• Works closely with the housekeeping team and other departments to support special requests or high-volume periods.
• Reports maintenance needs, safety hazards, or damage in public areas to the appropriate departments. Collects lost and found items and delivers to Housekeeping Management for logging and storage in a timely manner.
• Assists with light cleaning tasks in back-of-house or Team Member areas as needed. Performs Pool Attendant job duties, as described, to ensure labor coverage during seasonal closures and based on hotel capacity as necessary.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.
  
  

SUPERVISORY RESPONSIBILITY:

• Individual Contributor.
  
  

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  
  

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Knowledge of basic cleaning procedures, chemical safety, and sanitation standards in a hospitality or public setting.
• Ability to work independently and efficiently, follow cleaning schedules, and respond quickly to cleanliness and guest needs in high-traffic areas.
• Experience in custodial, janitorial, or housekeeping roles preferred, especially in a hotel or resort environment.
• Strong attention to detail, time management skills, and a positive attitude with a commitment to guest satisfaction.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.
  
  

EDUCATION:

High School Diploma or GED is preferred.

EXPERIENCE:

3 months of experience in janitorial, custodial services, or housekeeping is preferred; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE.