What are the responsibilities and job description for the Analyst, Product Planning position at Universal Orlando Resort?
JOB SUMMARY:
Serves as a business solution analyst responsible for analyzing the business needs of internal clients in various Universal Orlando Divisions/Departments and identifying optimal solutions for implementing new products, programs, and system functionality. A business analyst translates those solutions in each ticketing system, programs the system(s), validates functionality through end-to-end testing, and documents processes for various Universal Orlando Divisions/Departments.
MAJOR RESPONSIBILITIES:
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE
Serves as a business solution analyst responsible for analyzing the business needs of internal clients in various Universal Orlando Divisions/Departments and identifying optimal solutions for implementing new products, programs, and system functionality. A business analyst translates those solutions in each ticketing system, programs the system(s), validates functionality through end-to-end testing, and documents processes for various Universal Orlando Divisions/Departments.
MAJOR RESPONSIBILITIES:
- Assess business problems and requests, apply system functionality to obtain optimal solutions, and implement. Find efficiencies and improvements to business processes to drive value-added results. Work closely with key Division/Department users to understand business and system needs.
- Understand the intricacies of multiple ticketing systems and set up products with the same functionality in all systems. Audit product set-up between systems and identify differences.
- Conduct end-to-end testing of all new products, programs, and new system modules. Ensure data flows properly through various back of house systems (AS400 and Flash). Participate in system upgrade testing.
- Analyze and map business and technical processes (current state/future state). Produce high quality documentation and business process models. Train key Division/Department users on new system functionality and product set-up.
- Trace the requirements from the discovery cycle through the implementation to ensure that the timeline is managed.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
- Perform other duties as assigned.
- Bachelor’s degree is required in Business or MIS or equivalent combination of education and experience.
- Experience with Galaxy, Horizon, or SAP commerce is highly desirable.
- Advanced PC skills, including but not limited to Microsoft Excel, Access, Word, Relational databases, and SQL.
- Experience with relational database and operating systems preferred.
- Flexible and adaptable in regard to learning and understanding new technologies.
- Strong written, oral, and interpersonal communication skills.
- Ability to conduct research into software-related issues and products.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced, dynamic environment.
- Experience working both independently and in a team-oriented, collaborative environment.
- Demonstrated self-starter with strong organizational skills and the ability to take ownership, work independently, and produce accurate and timely results.
- Capable of balancing competing priorities while working on a variety of activities that span across many different functions.
- Software knowledge: Galaxy
- Microsoft Office
- SQL Server
- Structured Query Language
- Systems Analysis
- Programming
- Client/Server Architecture
- System Operation
- Research
- Business Analysis
- Planning & Scheduling
- Project Management
- Organizational Skills
- Analytical Thinking
- Reasoning
- Writing
- Draw and Interpret Spreadsheet
- Communicate Clearly with Team
- Customer Service Orientation
- Conduct Presentation
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE