What are the responsibilities and job description for the Operations Supervisor position at Universal Logistics Holdings, Inc.?
Logistics Insight Corporation (LINC), a subsidiary of Universal Logistics Holdings, Inc., is a leading third party logistics provider (3PL) that offers a broad scope of services throughout the entire supply chain. LINC's experienced management team, with its state-of-the-art technology, provides customized logistics solutions to its customers resulting in proven efficiencies and savings.
Our operation is based in Memphis, TN and supports Walmart through high-volume cross-dock operations. The facility manages both inbound and outbound freight, including trailer unloading, freight scanning, sortation, sequencing, and reloading to support on-time departures.
*This is a 2nd shift or 3rd shift position*
Responsibilities will include but not be limited to:
- Supervise all inbound and outbound dock operations for cross-docking, including trailer unloading, freight scanning, sortation, and reloading.
- Lead a team of material handlers, forklift operators, and dockworkers.
- Monitor labor productivity, accuracy rates, and trailer dwell times to meet or exceed performance KPIs.
- Conduct daily pre-shift meetings to communicate expectations, safety updates, and workload forecasts.
- Collaborate with Walmart transportation, yard management, and customer service teams to ensure smooth flow of freight and timely departures.
- Ensure all equipment (pallet jacks, forklifts, RF scanners) is operational and properly maintained.
- Enforce safety protocols and conduct regular safety audits and incident investigations.
- Train and mentor dock staff on procedures, performance goals, and operational standards.
- Prepare shift reports, performance data, and other documentation as required
The ideal candidate should possess the following:
- Bachelor’s or Associate’s degree preferred
- Effective oral and written communication skills
- Strong computer skills, including knowledge of Microsoft Office
- Problem solving and analytical skills, as well as a strong attention to detail
- Strong work ethic, ability to multitask
- A competitive and career-oriented mindset
- 0-5 years supervisory or management experience in a warehousing, distribution or transportation environment