What are the responsibilities and job description for the Dedicated Customer Service position at Universal Logistics Holdings, Inc.?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!
Universal Logistics Holdings is a multi-billion dollar logistics provider. We have been in the industry for over 90 years and are proud of our awards and affiliations with industry leaders. Universal celebrates our employees who have company pride and the drive to succeed. Behind our services, technology, and systems stands a talented team that truly delivers results and drives everything we do. Come join the team that made it possible for us to be named Great Supply Chain Partner 2020, Top 50 Logistics Company 2020, Top 100 For-Hire Carrier 2020, and General Motors Carrier of the Year for 2021! Learn more at: www.universallogistics.com
About the Role
We are seeking a dedicated and detail-oriented Customer Service Representative (CSR) to support daily intermodal operations. This role involves managing work orders, tracking rail and port activity, coordinating appointments, and serving as the main communication link between customers, dispatch teams, and carriers. This position is ideal for someone who thrives in a fast‑paced environment, is highly organized, and wants to grow within a leading logistics provider.
Key Responsibilities:
Work Order Management
- Enter import, export, and reposition work orders into our Filemaker system.
- Update statuses, including PN and APT milestones.
- Verify order details such as rates, accessorial fees, and storage charges.
- Schedule pre-pulls and coordinate appointment times with dispatch.
- Accept freight loads and update customer websites and portals.
Container Tracking Rail & Port Coordination
- Trace container locations across major rail networks (CN, CSX, NS, CP, KCS, BNSF, UP).
- Monitor vessel arrivals and grounding status using port websites.
- Update last free day (LFD), earliest return date (ERD), and other time-sensitive data.
Customer Communication
- Follow up on deliveries, cut-off times, and container availability.
- Coordinate pick-up numbers, loading times, and delivery schedules with shippers and consignees.
- Provide accurate and timely updates throughout the shipment lifecycle.
Quoting & Rates
- Generate customer and carrier quotes, including fuel, chassis, detention, and other accessorial charges.
- Verify freight legality, including weight and Hazmat considerations.
Problem Solving
- Analyze and resolve customer or shipment issues proactively.
- Work closely with dispatch, terminal operations, and field teams to ensure smooth service execution.
What We’re Looking For
- Strong communication skills
- Computer proficiency and ability to learn new systems (Filemaker experience a plus)
- High attention to detail and ability to multitask
- Problem-solving mindset and customer-first attitude
- Logistics or transportation experience helpful, but we’re willing to train!
Why Join Universal?
- Career growth with a respected, established logistics leader
- A team-oriented environment with hands-on training
- Opportunity to be part of an award‑winning industry leader with nearly a century of excellence