Spoken-Language Scheduler

Location: Bellevue, WA | 100% Onsite
Employment Type: Full-Time | Hourly
Open Positions: 2
Pay Range: $20.00–$23.00 per hour, plus applicable shift differentials, commissions, and bonuses

About the Position

Universal Language Service is seeking two motivated, detail-oriented Spoken-Language Scheduling Coordinators to join our Bellevue team!

In this role, you'll play an important part in connecting qualified interpreters with assignments across a variety of industries and service settings. You'll work in a fast-paced, collaborative environment, proactively coordinating interpreter coverage, maintaining strong relationships with language professionals, and helping ensure assignments are filled accurately and efficiently.

We're looking for individuals who enjoy problem-solving, communicating with others, and managing multiple priorities while delivering excellent service.

Available Shifts

We have two full-time, fully onsite openings with the following schedules:

Shift 1 – Sunday through Thursday

• Sunday: 8:00 AM–5:00 PM

• Monday–Thursday: 7:00 AM–4:00 PM

Shift 2 – Tuesday through Saturday

• Tuesday–Friday: 3:00 PM–12:00 AM

• Saturday: 8:00 AM–5:00 PM

All times are Pacific Time. Schedules include a one-hour unpaid meal period and may be adjusted based on business needs.

Key Responsibilities

• Proactively contact interpreters to coordinate and confirm spoken-language interpreting assignments.

• Prioritize urgent, same-day, next-day, and difficult-to-fill scheduling requests.

• Build and maintain positive working relationships with interpreters to support reliable assignment coverage.

• Identify interpreter availability gaps and assist with recruiting new interpreters and reconnecting with inactive professionals.

• Verify interpreter qualifications, availability, and assignment requirements before confirming bookings.

• Maintain accurate scheduling records, assignment statuses, and interpreter information.

• Resolve scheduling conflicts, interpreter cancellations, and last-minute coverage challenges.

• Encourage and support interpreter adoption of available self-scheduling tools.

• Collaborate with internal teams to achieve scheduling and departmental performance goals.

Required Qualifications

• High school diploma or GED.

• Minimum of one year of experience in scheduling, dispatch, coordination, or a related role.

• Proficiency with scheduling software, email, and Microsoft Office applications.

• Strong written and verbal communication skills.

• Excellent organizational skills, attention to detail, and ability to manage competing priorities.

• Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.

• Ability to work independently while contributing to a collaborative team.

Compensation & Incentives

Base Pay: $20.00–$23.00 per hour, depending on experience and qualifications.

Additional Shift Differentials:

• Evening Differential: Additional $1.00 per hour for hours worked after 5:00 PM.

• Weekend Differential: Additional $2.00 per hour for hours worked on Saturdays and Sundays.

Applicable shift differentials may be combined.

Commission & Performance Incentives:

In addition to competitive base pay, Scheduling Coordinators are eligible for individual commissions on qualifying assignments:

• New Interpreter Filled Assignment: $0.70 per qualifying assignment.

• Next-Day Filled Assignment: $1.00 per qualifying assignment.

• Same-Day Filled Assignment: $1.50 per qualifying assignment.

Additional interpreter development incentives and department performance-based bonuses are available, subject to eligibility requirements and the company's incentive compensation plan.

Join Our Team!

If you're an organized, proactive professional who enjoys connecting people, solving scheduling challenges, and making a meaningful impact, we'd love to hear from you!

Apply today to join our Bellevue scheduling team!