What are the responsibilities and job description for the ASL Lead Coordinator position at Universal Language Service, Inc.?
Universal Language Service is seeking a full time ASL Lead Coordinator to assist with the day to day American Sign Language interpreter services operations for in-person scheduling and video remote appointments. Ideal ASL Interpreter must have previous experience with in-person and video appointments. We are seeking a flexible seasoned American Sign Language interpreter who will coordinate scheduling efforts for a busy agency and able to assist with appointments as needed for in-person appointments or through video remote VRI. This role will be based in our Bellevue offices and has flexibility to work to work from your home office hybrid as well in-between appointments. This is a wonderful opportunity for a seasoned ASL professional to join our team to lead our scheduling initiatives and mentor our ASL team.
Who are we: UniversalLanguage Service is a top provider of interpreting and translation solutions, offering remote and onsite options such as Video Remote Interpreting (VRI), Audio (OPI), and Onsite Interpreting. Our team of interpreters are specially certified and qualified to ensure the highest level of professionalism, making us the premier choice for your language interpretation and translation needs.
What we offer you : Full comprehensive benefits (medical, dental, vision, supplement plans, paid life, HSA, FSA and 401k) package the first month following 60 days of employment. Paid time off, holiday pay and sick pay. Along with a commuter/parking reimbursement program for traveling to appointments, conferences or meetings.
SUMMARY: Overseeing and participating in the daily operations of sign language interpreting services to ensure they are delivered efficiently to people who are deaf or hard of hearing.
DUTIES AND RESPONSIBILITIES:
- Accept ownership on Sign Language service requests; manage Sign Language Interpreters' orders from entering, fulfilling, timely updating on status (e.g., pending) and confirming Sign Language Interpreters' names scheduled with Service Requesters.
- Use advanced scheduling techniques to fulfill Sign Language Interpreter requests as needed.
- Manage internal W2 ASL VRI scheduling and coordinate 24/7 shift coverage.
- Meet and exceed overall Sign Language Interpreters orders daily fill rates.
- Meet and exceed Customers' service-level expectations based on their contract requirements; obtain prior authorization for special Sign Language requests as needed.
- Maintain Sign Language related emails and inquiries.
- Take in-person and video remote session appointments as needed to ensure ASL coverage.
- Maintain close contact with Sign Language Interpreters and Service Requesters whenever an issue is at stake to ensure proper resolution.
- Exercise initiative, discretion, and independent judgment when supporting Universal Language Service Sign Interpreters and Service Requesters.
- Provide additional support and perform duties of Spoken Languages subdivisions as needed; act as a flex team member between Sign and Spoken Languages Interpreters Orders Fulfillment, Data-Entry, Orders Confirmations and Updates, On-Demand / Pre-Scheduled Language Services.
- Meet and exceed Service Requesters' (e.g., hospitals, government organizations) contractual obligations on Sign Language service level requirements and regulations by recruiting and onboarding enough Sign Language Interpreters, compliance resolution, and quality assurance programs.
- Act as an ombudsman; work with Sign Language Interpreters to explore and assist them in determining options to help resolve conflicts, problematic issues, or concerns, and bring systemic problems to the attention of the organization for resolution.
- Attend meetings with senior management and other department managers to discuss news, trends, challenges, within ASL Scheduling.
- Demonstrate exemplary discipline and work ethic for fellow employees and subordinates.
- Promote Universal Language Service's positive reputation in the language industry and Deaf community.
- Perform other related duties as assigned by management.
QUALIFICATIONS:
- Associate’s degree (AA) from two-year college, or one to two years of related experience and/or training, or equivalent combination of education and experience.
- Must possess one of the CI/CT, NAD IV or above, NIC, BEI national certifications
- Minimum of 2-3 years working directly with the Deaf and Hard of Hearing community in any capacity.
- Previous lead, supervisor or scheduling experience preferred.
- Broad base of knowledge of the Deaf and Hard of Hearing culture and interpreting services.
- Extensive knowledge of scheduling and working in healthcare setting.
- Computer skills required: Microsoft Office Suite
We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable.
Salary range for the role is based on experience and ASL credentials required for the position.
