What are the responsibilities and job description for the Customer Service Representative position at Universal Insurance Holdings?
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Employment Eligibility (e-Verify) : English & Spanish
Right to work : English / Spanish
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Description : The CSR would be responsible for assisting current customers with various service needs. The CSR will need to have knowledge of property insurance and excellent customer service skills.
Duties and Responsibilities :
Resolve customer grievances
Gain cursory knowledge of different carriers manuals, guidelines, policies and procedures
Answer questions about products and services
Process endorsements and policy changes
Take payments on new and existing accounts
Note details of all calls and / or transactions on file
Ability to accomplish monthly goals
Have regular and reliable attendance
Adhere to policies and procedures of the employee handbook
Perform other duties as assigned
Requirements :
1-2 years Experience preferred but not required
4-40 License required
Required knowledge, skills, and abilities.
Strong ability to develop and maintain constructive, cooperative, positive, and trusting working relationships with others.
Ability to adapt to a changing competitive environment.
Experience in handling conflict situations with the utmost professionalism.
Demonstrate resourcefulness and initiative.
Must be reliable, responsible, and dependable by consistently fulfilling obligations.
Self-motivated and self-disciplined with a strong ability to work effectively and independently with minimal supervision.
Proficient in Microsoft Office including Word, Excel and Outlook
Ability to communicate -listening, speaking and writing skills
Ability to manage multiple tasks simultaneously
Bilingual preferred
Benefit Highlights
Industry leading medical, dental and vision insurance plan
401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
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