CARE NAVIGATOR

CARE NAVIGATOR BRENTWOOD, Tennessee Admissions, Behavioral Health, Behavioral Health - Therapist, Registered Nurse (RN), Social Worker Day 350716 The National Call Center Job Description Responsibilities BH Shared Services (a UHS company) One of the nation’s largest and most respected providers of hospital and health-care services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $11.4 billion in 2019. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. Position Summary: Care Navigator This position is responsible for the timely assessment and processing of inquiry and referral calls, serving as a liaison to referral sources, physicians, unit staff, and hospital personnel involved in each transfer request. It requires the ability to establish and maintain rapport with clients and referral sources while accurately entering call data, referrals, and transfer requests into the facility’s database. Additionally, this position also involves the ongoing use of the facility’s electronic bed board to manage bed availability and completing e-fax applications to ensure referrals are dispositioned promptly and efficiently. Success in this role requires knowledge of clinical assessments, EMTALA regulations, and psychiatric or mental health case management. Strong communication skills, sound clinical judgment, and proficiency in Microsoft Office are essential for managing referrals effectively and ensuring quality care. *SHIFT WILL BE Monday-Friday 11:00am-7:30pm Hybrid/In-office (Mon, Wed, Thur) Essential Job Duties: Receives all referral and inquiries in accordance with departmental goals and provides patient assessments effectively addressing at risk, emotionally disturbed or in crisis patients or individuals via telephone or via telehealth. Enters all-call data into the facility database, ongoing utilization of the facility’s electronic bed board for bed management purposes and completes the facility’s e-fax application(s) to disposition incoming referrals in a timely manner. Ensures all referral patient medical record information is completed thoroughly and nursing and clinical staff are adequately apprised of the patient’s condition/history. Ensures accurate information is provided to referral sources as requested. Effectively serve and work with patients, families, referral sources, community resources as well as departmental and facility co-workers and management teams. Collaborates with referral sources, families, physicians, agencies, and other callers to ensure that requests are effectively handled for transfer and admission. This opportunity provides the following: Loan Repayment/Tuition Reimbursement UHS offers a challenging and rewarding work environment Growth and development opportunities within UHS and its subsidiaries Competitive Compensation 401k plan with company match Stock purchase discount About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. Qualifications Requirements: RN License or Master Degree required 1-3 years related experience required, 3-5 years preferred with additional behavioral health experience preferred Working knowledge in completing clinical assessments Microsoft Office Suite Excellent verbal and written communication Accurate and effective judgement decisions on clinical cases Knowledge of EMTALA regulations Travel 5% Regional EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. Avoid and Report Recruitment Scams We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters. Pay Transparency: To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. Salary offers may be based on key factors such as education and related experience.