Sales Manager, Hotels & Hospitality

Universal Companies is the ultimate spa and wellness resource, providing education, products, and supplies to thousands of day spas, resort spas, medical spas, salons and independent practitioners around the world. Our business is only good when their businesses are better, so we help our customers manage and grow their businesses. Profitable and growing, we’re committed to building an outstanding team, as our company culture is built on passionate people. The team is highly incentivized to do well, and we’re invested in the future of each person. Because we realize that talented people have options, those who choose Universal Companies mean a great deal to us. We want you to grow professionally, have a lot of fun, and be surrounded by the best. Join the Universal family of employees–we have a true passion for all things spa!

We offer great benefits like:

• Company discretionary bonus plan
• 401(k) with company match
• Competitive benefits package (healthcare / dental / vision / LTD / life / supplemental)
• Personal, vacation, and sick time
• Professional development, including complimentary online CEU courses for training and licensing requirements
• Discounted spa products
• Wellness programs
• Employee / family events
• Beautiful location*

There are many areas of opportunity for a career with Universal Companies, so please contact us at HR@universalcompanies.com to find out how you could grow with us.

Position Title/Status: Sales Manager, Hotels & Hospitality

Department: Corporate Sales / Hospitality Business Division

Reports to: VP of Sales, Hospitality      

SUMMARY OF JOB RESPONSIBILITIES:

This position supports the Hospitality Division within a specific demographic region and/or assigned customers list, with responsibility for driving sales growth and achieving gross profit revenue. The Sales Manager is responsible for proactive lead generation, qualification, negotiation and closing sales. Other responsibilities will include communicating with customers, accountability for learning and retaining specific product/brand/equipment information that will be essential to this position based on the number of individual items and brands distributed by Universal Companies.

KEY RESPONSIBILITIES AND DUTIES:

·        Proactively prospect new accounts

·        Hands-on account management

·        Maintain/update Salesforce dashboards data and strategies

·        Identify and cultivate quality leads and nurture them from new and existing customers

·        Properly utilize channels and procedures to ensure accuracy with all transitions

·        Actively participation in on-going training/education to learn/retain product and brand information

·       Assist new and existing customers with selection of product and/or equipment in a professional and knowledgeable manner with approved sku lists and or Standards and maintain accuracy of those lists

·        Prepare customer quotes and presentations

·        Maintains existing customer database with accurate and up-to-date information

·        Requires travel for tradeshows, in- person customer meetings, training and events 

KNOWLEDGE, SKILLS, AND ABILITIES:

·        Ability to work in a fast-paced fun environment

·        Strong problem-solving abilities

·        Technical prowess with updating and managing accounts with current sales tools

·        Demonstrate time management and organizational skills with attention to detail

·        Ability to manage and prioritize activities, multi-task, and follow tasks to completion

·        Excellent interpersonal and oral/written communication skills 

·        Aptitude and excitement to learn

·        Contribute insights, ideas and experience to help Division reach sales goals

·        Excellent computer skills; Microsoft Office, Outlook, Excel, Salesforce

·        Outgoing personality is a plus  

·        Ensure timely follow up with account lists

·        Create plan of action and strategies for managing large corporate accounts

Education/Experience

·        Accomplished sales leader in salon and spa industry with a vast knowledge of products, services

·        Minimum of 5 years B2B sales management experience preferably in Hotel/Resort Spa

·        College degree and or licensed in the wellness and beauty industry suggested but not required

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment