Verification Specialist (In-Office Only)

Description

Universal Background provides industry leading people insights to safety sensitive organizations in a simplified experience through our best-in-class background screening, drug testing, occupational health, and verification services. We are proudly ranked as an industry leader in quality and service delivery.

Overview

The Verification Specialist verifies information submitted by our clients' job applicants through phone interviews, internet research, and document review. You will accurately input all verified data into our proprietary system, ensuring background checks are completed thoroughly and on time. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced, goal-driven environment.

Key Responsibilities

Verification & Research

• Conduct Employment, Education, Reference, and Licensing Verifications via phone and online research.
• Authenticate supporting documents (diplomas, employment records, licenses) and identify discrepancies.
• Research businesses and institutions using online databases and public records to locate contact information.
• Consistently meet established productivity, quality, accuracy, and turnaround time standards.
  
  

Process & Follow-Up

• Follow company policies and maintain a proactive follow-up process to ensure timely completion of background checks.
• Manage a personal caseload and meet daily, weekly, and monthly performance goals.
• Document all verification attempts and outcomes accurately in real time within the proprietary system.
  
  

Communication

• Communicate professionally with all parties — employers, institutions, and colleagues — via phone and email.
• Collaborate with team members to resolve complex or delayed verification cases.
  
  

Data Entry & Accuracy

• Accurately input verified information (employment dates, degrees, license statuses, etc.) into the proprietary database.
• Perform quality checks on entered data and maintain strict confidentiality standards.
• Adhere to all company policies, client requirements, compliance standards, and quality assurance expectations.
• Perform other duties as assigned.
  
  

Required Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong attention to detail with the ability to detect errors.
• Strong organizational skills with sequential task management.
• Ability to manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Outlook, Word, Excel, and web browsers.
• Comfortable working both independently and collaboratively as part of a team
  
  

Preferred Qualifications

• 1 year of customer service or call center experience
• Prior experience researching business information online
• Proficiency with reverse address/telephone lookup tools
• Strategic thinking skills in information gathering.
• Experience with ticketing systems, reporting tools, or workflow management platforms.
• Proficient in data entry and word processing.
• Experience creating or maintaining process documentation or SOPs.
  
  

Special Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be proficient in the English language, both written and verbal.
• Ability to lift 15 pounds.
  
  

Selected candidates will be required to pass a comprehensive background check and drug screening. Universal Background is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Position Requirements